Implementation Consultant - HR

We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.

Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.

Why you’ll love this role of Implementation Consultant - HR

This is a customer-focused, high-impact role where you will support Education and Local Government clients in implementing and optimising Civica’s HRP software. You’ll work closely with customers to improve their HR processes, increase efficiency, and deliver better day-to-day outcomes through effective use of technology.

You’ll be involved across the full delivery lifecycle—analysing current processes, designing improved solutions, and providing hands-on implementation, training, and support. The role offers a strong mix of consultancy, problem-solving, and client engagement, with opportunities to influence both customer success and product development through feedback and insight.

If you enjoy working in a collaborative environment, solving real-world HR challenges, and delivering measurable value to customers, this role provides the platform to do exactly that.

Key Responsibilities

• Deliver HR software implementation, consultancy, and training services to customers
• Analyse existing HR processes and identify opportunities for improvement and optimisation
• Design and implement solutions using Civica HRP software
• Troubleshoot and resolve customer issues, including escalated support tickets
• Provide clear, practical solutions to improve customer operations and efficiency
• Build and maintain strong relationships with stakeholders across Education and Local Government
• Deliver work in line with agreed project plans, timelines, and budgets
• Produce clear and accurate documentation to support knowledge sharing and customer success
• Collaborate with internal teams to deliver high-quality customer outcomes
• Provide feedback to product teams to support continuous improvement and development

Requirements:
• Experience in HR consulting, HR advisory, or HR software implementation
• Strong understanding of HR processes and systems
• Ability to analyse, design, and improve business processes
• Excellent communication skills with the ability to engage stakeholders at all levels
• Strong problem-solving skills and ability to resolve issues in real time
• Ability to manage priorities, deadlines, and customer expectations effectively
• Proactive, customer-focused, and solutions-oriented mindset
• High attention to detail with strong documentation skills
• Commitment to continuous learning and professional development

• Experience working within Education or Local Government environments
• CIPD Level 5 (or above) or equivalent qualification

We Want You to Bring Your Whole Self to Work
There is no such thing as the perfect candidate, so if you think you have what it takes but don't necessarily meet every single point on the list above, please still get in touch. We'd love to have a chat and see if you could be a great fit.

Why You'll Love Working with Us
As a company, we're passionate about what we do and the citizens we serve. If you, too, want to champion the use of technology in public services to improve outcomes for citizens and public sector organizations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve career growth, and make a real difference to people and communities.

We know that when our people are happy, they work better and have greater job satisfaction. Here's what you can expect:

Benefits:
Time Off & Work-Life Balance

✔ 25 Days Annual Leave + bank holidays – plus the option to buy up to 10 extra days!
✔ Days of Difference – Up to 3 extra days off for volunteering.

Financial Well-being & Security

✔ Pension Contributions – 5% employer match to support your future.
✔ Income Protection – Up to 75% salary cover for long-term illness.
✔ Life Assurance – 4x salary tax-free lump sum.
✔ Critical Illness Cover – £25,000 lump sum (extendable to dependents).

Health & Perks

✔ Private Medical Insurance – Fast access to private healthcare.
✔ Health Cash Plan – Claim back physio, therapies & more.
✔ Dental Insurance – Cover for routine & emergency care.

✔ Electric Vehicle (EV) Scheme – A wide range of electric & hybrid vehicles.
✔ Affinity Groups – Join employee-led communities.
✔ Bounty Bonus – Refer a friend & get rewarded.

At Civica, we are committed to building an inclusive and diverse workplace where everyone feels valued and supported. We believe that a variety of perspectives drives innovation and excellence, and we welcome applicants from all backgrounds, cultures, and experiences.

We are an equal opportunity employer. We do not discriminate based on race, ethnicity, religion, gender, sexual orientation, disability, age, or any other legally protected characteristic. Our recruitment process is designed to ensure fairness and transparency, so every candidate has an equal chance to contribute to our mission.

If you need any adjustments or accommodations to participate in our recruitment process, please let us know. We are here to support you.