Implementation Consultant

Thingtrax is a VC-backed UK-based AI company transforming how food manufacturers see, understand, and optimise their production lines. Our focus is on deploying Computer Vision AI Agents that automate critical visual inspection tasks on the factory floor, starting with three core use cases: count, quality, and label verification.

These AI Agents integrate seamlessly into existing production environments, delivering instant, actionable insights that enhance accuracy, reduce waste, and ensure compliance. For enterprise customers, Thingtrax offers an optional Line Efficiency layer or integration with existing MES and OEE systems to deliver a holistic view of performance.

Our mission is to enable every food manufacturer to achieve world-class operational performance through intelligent automation, replacing manual checks with trustworthy, real-time AI intelligence.

Our Values:

• Be Real
• Seek Truth
• Take Responsibility
• Empower Others
• Create Customer Value

Implementation Consultant
We are looking for an Implementation Consultant to play a pivotal role in deploying our Computer Vision AI Agents within leading food manufacturing environments. You will guide customers through the full implementation journey, from understanding their operational needs to ensuring the successful installation, calibration, and adoption of our AI-based visual inspection solutions.

You’ll act as the bridge between our commercial and technical teams, helping clients realise tangible ROI through automation of critical visual tasks such as count, quality, and label verification. The ideal candidate will combine strong project management skills with hands-on experience in manufacturing operations, quality control, or process improvement, ideally within food and beverage production.

This is an opportunity to work at the forefront of applied AI in manufacturing, helping customers reduce waste, improve quality, and accelerate efficiency through intelligent automation.

Key Responsibilities

• Lead customer onboarding and end-to-end implementation of Thingtrax’s Computer Vision AI Agents for visual inspection use cases (count, quality, and label verification).

• Collaborate closely with sales and customer success teams to translate customer requirements into actionable implementation plans.
• Configure, test, and calibrate AI Agent deployments in real production environments, ensuring accurate and reliable data capture.
• Provide training and support to customers, ensuring they gain maximum value from our solutions.
• Advise customers on process optimisation opportunities enabled by AI-driven visual intelligence.
• Where applicable, support integration of Thingtrax AI Agents with existing MES, OEE, or Line Efficiency systems to create a unified performance view.
• Manage project timelines, deliverables, and communication with all stakeholders to ensure successful go-lives and long-term adoption.
• Act as a trusted advisor to customers, helping them build confidence in deploying AI within regulated, high-speed manufacturing environments

Requirements:
• Bachelor’s degree in Computer Science, Engineering, Business, or a related field.
• 3+ years of experience in a customer-facing role, preferably involving software implementation or consulting.
• Strong understanding of IoT technologies and their application in industrial settings.
• Excellent communication and interpersonal skills to interact with clients and stakeholders.
• Strong analytical and problem-solving skills.
• Familiarity with CRM and project management tools.
• Ability to work independently and as part of a team.
• Experience in training and educating clients on software use and functionalities.
• Willingness to travel to client sites as required.

Benefits:
• Pension Plans
• Work From Home
• Training & Development
• Employee Assistance Programme - Counseling
• Stock Option Plan