Implementation Consultant

What We Do:

Florence software advances cures by helping the world’s most important research sites do their best work. Our solutions are now used by over 30,000 research teams in 70 countries around the world—we’re the most widely deployed site workflow tool in the industry. By the end of the decade, we’ll double the pace at which new medicines get to market by doubling the output of trial site teams. To date, we were named a Deloitte Fast 50 business, G2 Category Leader, an Inc. & AJC best place to work, and an Inc. 5000 company five years in a row.

At Florence, we are committed to make the world a better place by accelerating research while providing an environment for our employees where they can be happy in their lives, enjoy their jobs, and grow.

What You’ll Bring to the Team:

As an Implementation Consultant, you will be the primary point of contact for our clients during the implementation phase of our software solutions. Your responsibilities will include leading client interactions, managing follow-up communications, ensuring timely completion of deliverables, and conducting engaging product demonstrations. This role requires exceptional communication skills, a client-centric mindset, and the ability to coordinate multiple tasks effectively in a fast-paced SaaS environment.

You Will:

• Client Interactions: Lead client meetings and discussions to understand their specific needs and expectations during the software implementation process.

• Follow-Up Communications: Send timely follow-up emails and updates to clients, ensuring clarity and addressing any questions or concerns.

• Deliverables Management: Track and manage the completion of deliverables, ensuring they align with client specifications and project timelines.

• Product Demonstrations: Conduct interactive product demonstrations, showcasing the features and functionalities of our software that are most relevant to the client’s business objectives.

• Documentation: Prepare and maintain thorough documentation related to client interactions, implementation plans, and progress reports to ensure transparency and accountability.

• Collaboration: Work closely with cross-functional teams, including Product Development, Support, and Sales, to ensure a seamless implementation experience and to address any technical issues that may arise.

• Feedback Loop: Gather and relay client feedback to internal teams to enhance our product offerings and implementation processes.

• Training: Assist in training clients on product features, best practices, and workflows to maximize their success and adoption of our solutions.

We’ll Be Successful Together if You Have:

• Bachelor’s degree in Business, Information Technology, or a related field.

• 1-3 years of experience in client-facing roles, preferably within the SaaS or technology sectors.

• Strong verbal and written communication skills with the ability to present technical information in an accessible manner.

• Experience leading client meetings and facilitating discussions effectively.

• Detail-oriented with strong organizational skills to manage multiple projects simultaneously.

• Proficient in project management tools and CRM software (e.g., Salesforce, Monday.com).

• Experience in conducting product demonstrations or client training is a plus.

• Strong problem-solving skills and a proactive, client-centric attitude.

What’s in it for you?

• Do well. We offer a competitive compensation package, medical and dental insurance, and office space in the heart of the city.

• Do good. We insist that health technology is the highest calling for software development. We pride ourselves on working on something bigger than ourselves; helping advance cures and therapies.

• Make the leap. Join our high-output culture to create innovative, modern, and purposeful software solutions.

Florence supports workplace diversity and does not discriminate on the basis of race, color, religion, gender identity or expression, national origin, age, military service eligibility, veteran status, sexual orientation, marital status, physical disability, or any other protected class.

Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Florence Healthcare, please go directly to our Careers Page. Florence Healthcare will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Florence Healthcare will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Florence Healthcare employees will only be sent from @florencehc.com email addresses.