IMMEDIATE JOINER I REF89099S- Assistant Manager- Accounts Payable I APAC SHIFT

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Key Responsibilities

Client Engagement & Escalation Management

• Serve as the first point of contact for client engagement and issue escalation.

• Build and maintain strong, professional relationships with client stakeholders.

• Establish effective communication channels to report recurring issues and highlight exceptions.

• Ensure timely escalation and resolution of critical client concerns.

Process Improvement & Operational Excellence

• Identify, propose, and drive improvement initiatives to enhance process efficiency and effectiveness.

• Apply process improvement methodologies to eliminate root causes and prevent issue recurrence.

• Collaborate with transformation teams to implement and sustain process enhancements.

• Track and analyze trends, anomalies, and performance gaps to drive continuous improvement.

SLA, KPI & Governance Management

• Monitor, manage, and ensure adherence to agreed SLAs and KPIs.

• Implement governance frameworks to ensure operational compliance and performance transparency.

• Review performance metrics regularly and initiate corrective actions as required.

Team Leadership

• Lead, coach, and develop a team to meet operational and client objectives.

• Foster a collaborative and high-performance team environment.

• Guide teams through change initiatives and process transitions.

Functional & Domain Experience

Relevant experience should include exposure to the following areas (based on role requirements):

• Invoice Processing

• Exception Handling

• Vendor Master Management

• Helpdesk / Service Desk Operations

• Open Item Remediation

• GR/IR Analysis and Follow-ups

• T&E / Concur

• Payments Processing

• Procurement Support

SAP knowledge: Mandatory

SAP exposure: Strongly preferred

Core Competencies

Account Management

• Maintains strong working relationships with client counterparts.

• Demonstrates professionalism, reliability, and client advocacy.

• Proactively communicates operational issues and escalations.

Customer Orientation

• Understands role expectations and delivers consistently against client requirements.

• Responds effectively to changes, customer requests, and evolving priorities.

• Communicates clearly with customers regarding issues, findings, and resolutions.

• Actively incorporates customer feedback and drives action plans based on Voice of Customer insights.

Analytical Thinking & Problem Solving

• Solves routine operational issues by identifying underlying causes.

• Defines both immediate and long-term solutions to prevent recurrence.

• Analyzes data, trends, and cause-effect relationships to identify anomalies.

• Leads implementation of corrective and preventive actions.

Communication & Influencing Skills

• Participates actively and constructively in team and client meetings.

• Communicates ideas clearly and concisely, both verbally and in writing.

• Anticipates areas where support, alignment, or influence is required.

• Influences stakeholders using data, facts, and well-reasoned viewpoints.

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