Immediate Intervention Specialist

Why join CMHA Peel Dufferin?

Support your community. Advance your career. Fulfill your purpose.

Joining the Canadian Mental Health Association – Peel Dufferin Branch means you’ll be part of something meaningful. For starters, we’re honored to have received the Canadian Non-Profit Employer of Choice Award for our efforts to help people live better. Providing support and services to those who live with mental illness and addictions, we’re committed to increasing awareness and addressing the stigma surrounding mental health. That’s why we’ve made it a priority to create a diverse organization that represents the communities we serve – and the people we help.

What We Offer

As a community-based agency, we’re dedicated to the mental, physical, and social health of everyone – including our team members. That’s why we’re proud to offer a total rewards package that helps our team members balance their professional and home life. You’ll also be empowered to keep learning new skills and reaching your goals – from developing a career growth plan to participating in training sessions.

 
In addition to competitive benefits like Employee Family Assistance Plan and extended health and dental benefits, we offer our team members some unique perks that really stand out:  

4 weeks accrued vacation 

Up to 18 paid sick days accrued per year, plus 2 flexible days each year

HOOPP Pension Plan

Ongoing professional development plus $250 annual funding for continuing education and certifications

$350 annual allowance to invest in achieving your personal wellness goals

Participation in organizational pay for performance incentive program

We are looking for an Immediate Intervention Specialist to join our team!

Reporting to the Bramalea Multi-Disciplinary Team Program Manager, the Immediate Intervention Specialist is the first point of client contact at CMHA PD and will determine how to best serve clients using a stepped care approach. The position will complete all necessary assessments to better understand need, provide the appropriate immediate brief intervention and if required, develop a plan for additional services. 

Status: Permanent full-time, 37.5 hours per week. Note, this posting is for an active vacancy.
Salary: $62,425.03-$73,441.21 annually. (Candidate qualifications will be considered when determining the starting salary)
Location:  This position is based out of our 60 West Drive, Brampton office. Although we operate within a hybrid workplace model, staff are required to have on-site and/or community presence as per program and client needs.

What You Will Do:

Act as low barrier first response and front-line resource to the community; promptly respond to incoming phone calls in a “call center” like team environment, respond to in person walk in inquiries, email, or other means of contact.

Assess and provide crisis support; make connection to crisis services when appropriate.

Assess client’s eligibility for relevant services, while prioritizing treatment, based on level of need using initial assessment and information obtained from client and collateral sources.

Determine what intervention(s) clients would benefit from and ensure the appropriate mix, and intensity of services to allow for a stepped care approach where appropriate.

Provide short term task-based interventions for clients who need immediate supports to alleviate any distress (e.g., financial applications, referrals to other community services, establish crisis plans).

Provide single session 1:1 in person or telephone support for clients who will benefit from supports to alleviate any immediate distress.

Facilitate groups as part of CMHA PD groups calendar, including the creation of new groups as needed and acting as a back-up facilitator.

Contact with primary care at regular intervals to report clients’ service initiation and communicate interventions and care plans.

Assist clients and families to identify their concerns, increase their awareness, access resources and appropriate education about mental health and addictions  

Work collaboratively with other Immediate Intervention Specialists to support organizational needs (e.g., volumes across all regions) covered by CMHA PD.

This posting description indicates the key responsibilities and core functions of the position. It is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities.

What You Need to Join Our Team:

Post-secondary degree or diploma in relevant discipline (e.g., BSW, MSW, OT, RN) - Being a registered and/or regulated health professional is an asset.

Minimum 2 years of experience in the mental health and addictions sectors with a focus on assessment, brief interventions and short term supports.

Expertise in community mental health and/or community based human services.

Minimum of 2 of the following trainings and willingness to train up in 6 months: Single Session, Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Motivational Interviewing, Acceptance and Commitment Therapy, Narrative Therapy, Trauma Informed Care, Virtual Care, Interprofessional Multidisciplinary Teams, or Crisis Intervention Skills  

Strong interpersonal skills with proven ability to approach, listen, build trust, and communicate across diverse cultures and intersectionality. Willingness to continually improve understanding around cultural competence.

Openness to operate from an anti-racist, anti-oppressive, 2SLGBTQ+ affirming and intersectional framework.

Willingness to learn and apply practical understanding of different elements of diversity, such as gender identity/expression, race/cultural background, religion, sexual orientation, disability, immigration and precarious status, family status, etc.

Fluency in a second language, including ASL (American Sign Language) is considered an asset.

Valid Canadian driver’s license and access to an insured automobile in good repair.

A satisfactory Vulnerable Sector Screening (Police Check) report.

Deadline to Apply: Tuesday, April 14, 2026, at 5:00pm.

At the Canadian Mental Health Association – Peel Dufferin Branch, we provide a wide array of community services, resources, and care for people with mental illness. In your role, you’ll not only assist people who are struggling, you’ll help them return to good health and reintegrate into the community. In everything we do, we work together to make the world a better place – one person at a time.

Apply Now and EMPOWER your career!

https://cmhapeel.bamboohr.com/careers/987 

CMHA Peel Dufferin strives to be an equitable employer. We are committed to supporting inclusive recruitment and selection processes, work environments and a qualified workforce reflective of the diverse populations we serve. We acknowledge that removing existing barriers and preventing new barriers is required to foster dignity and independence for people of all ages, genders, cultures, and abilities. We encourage applications from members of groups that have been historically disadvantaged and marginalized, including but not limited to, First Nations, Inuit, Métis, and Urban Indigenous (FNIMUI) populations, ethno-racial communities, people with disabilities, *2SLGBTQIA+ communities, women and gender diverse people, low-income communities, those with a personal lived or living experience navigating mental health, substance use and/or addiction challenges and personal recovery and all equity-deserving groups.

*2SLGBTQIA+ (Two-Spirit, Lesbian, Gay, Bisexual, Trans, Queer, Intersex, Asexual, and a range of gender and sexual diversity categories not listed).

Accessibility Statement

When contacted by CMHA Peel Dufferin for a career opportunity, please advise the People and Culture Department of any accommodation needs that may make your experience through the recruitment process more comfortable. We are committed to working with you to meet these needs by providing reasonable accommodations, ensuring you have access to a fair and equitable process. We are continuously working to improve our accessibility practices and welcome any feedback or suggestions on how we can better accommodate candidates with accessibility needs. Should you have feedback, please email us at [email protected] 

Use of Artificial Intelligence (AI) in Recruitment 
To streamline our recruitment process, we utilize an applicant tracking system (ATS) to manage and organize applications. While the ATS aids in efficiency, the essential review and evaluation of candidates is carried out by members of our People and Culture team. This approach ensures a personalized assessment that allows us to gain a comprehensive view of a candidate’s experience, skills and potential. AI is not used to make any decisions in our recruitment process.

Next Steps

We thank all those who apply. Only those selected for further consideration will be contacted. We retain all applications submitted for one (1) year after the closing date of the posting for consideration in future career opportunities.