Identity & Numbering Operations Analyst (US Registration Specialist - RCS)

Join Vonage and help us innovate cloud communications for businesses worldwide!

Why this role matters

The Identity & Numbering Analyst acts as a subject matter expert for our global registration operations, bridging the gap between our customers, engineering teams and carrier partners. You will play a critical role in navigating complex regulatory landscapes, optimising compliance workflows and serving as the primary escalation point for registration challenges to ensure our customers can operate seamlessly.

What you will do

• Oversee end-to-end registration lifecycles for US services such as 10DLC, Toll-Free, Short Codes and RCS.

• Manage day-to-day relationships with Tier 1 global carriers and aggregators, negotiating directly to resolve any vetting disputes.

• Working closely with other Regional Specialists you will monitor and interpret evolving regulatory mandates to proactively update internal compliance standards.

• Analyse operational data to identify rejection trends and drive automation initiatives that reduce manual processing time.

• Contribute and maintain "Golden Standard" documentation for carrier requirements to ensure a single source of truth for cross-functional teams.

• Collaborate with Sales and Product teams to streamline onboarding especially for high-value enterprise customers.

• Mentor junior analysts, providing guidance on complex edge cases and maintaining quality standards across the team.

• Lead operational reviews, using data to report on volume, timelines and vendor performance to leadership.

What you will bring

• 3+ years of operations experience in Telecom or CPaaS, with specific expertise in Carrier Operations or Compliance. Ideally with experience in RCS, TFN, 10DLC, Short Code, Sender ID registration or API Network Registration.

• Deep understanding of telephony ecosystem (A2P vs P2P) and regional regulations.

• Demonstrated ability to work autonomously, investigate root causes and propose process improvements without waiting for direction.

• Strong proficiency in data tools (Excel, Google Sheets) with the ability to handle large datasets; knowledge of SQL or JIRA is a plus.

• Exceptional English communication skills, capable of summarising complex technical issues for stakeholders in APAC, EMEA and the US.

• A resilient, problem-solving mindset, comfortable navigating ambiguity in a fast-paced regulatory environment.

What is in it for you

• Attractive Discretionary Time Off

• Private Medical Insurance with optional dependent coverage

• Educational Assistance Reimbursement Program

• Opportunities for reimbursement for conferences, trainings, and other personal development events

• Maternity and Paternity Leave

• Ask recruiter for country specific information #LI-AM1

There’s no perfect candidate. You don't need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you're passionate about what you could achieve at Vonage, we'd love to hear from you.

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Who we are:

Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.