ICT Service Desk Spezialist:in (a) 80 – 100 %

Confidential

Aarau, Aargau, Schweiz permanent

Posted: February 27, 2026

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Quick Summary

Analyzes and resolves system issues, documents complex problems, and assigns tasks to relevant teams.

Required Skills

Customer Service Ticketing Systems Problem Analysis Remote Execution Documentation Incident Management Proactive Communication IT Asset Management Software License Management Microsoft 365

Job Description

• bist du erste Anlaufstelle für Störungsmeldungen, Fragen und Änderungswünsche der Systembenutzenden und erfasst diese strukturiert im Ticketing-System

• analysierst und bearbeitest du Anfragen und Störungen selbstständig, beantwortest Anwendungsfragen und behebst einen grossen Teil der Fälle eigenständig, auch mittels Fernanalyse

• dokumentierst du komplexere Anliegen und leitest diese an die zuständigen Fachstellen weiter

• überwachst du Anfragen, Probleme und Vorfälle bis zur abschliessenden Lösung und pflegst Störungsstatistiken

• informierst du Systembenutzende proaktiv über Störungen und Meldungen

• übernimmst du Verantwortung im IT-Asset-Management sowie Aufgaben im Lizenzmanagement

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