ICT Application Manager

At Quento, the ICT arm of the Qualco Group, we deliver comprehensive and innovative solutions across AI, Digital Engineering, Cloud, and Cybersecurity, helping businesses accelerate digital transformation. With a presence in Greece, Luxembourg, and Belgium, and backed by the expertise of the Qualco Group, we combine deep technical knowledge with strategic partnerships to support business growth.

At Quento, we empower our people to innovate and lead in delivering transformative ICT solutions to our clients worldwide. Quento Technologies, the ICT services arm of QUALCO Group, seeks a highly motivated and experienced ICT Application Manager.

Responsibilities:

• Handle various types of requests to administrate the applications (mainly non development ones);
• Providing and leading technical support;
• Gathering demands on changes and improvements (documenting them) for the system and communication with developers to implement the necessary changes and updates;
• Preparing analysis and specifications;
• Reporting bugs and incidents including writing bug reports;
• Utilize DevOps environment for conducting and tracking;
• Covering the testing phase of software life cycle with capability to write test scenarios, test new developed functionality, report findings and ensure fixes are properly deployed;
• Performing any other task as requested by the management of the ICT and business teams, in line with the scope of the service;
• Performing general system administration tasks such as user account management and permission control;
• Identifying improvement opportunities of the current application functionality;
• Train the end users and administrators of the system with all user profiles;
• Preparing and creating training materials, and various types of user / administrators' manuals;
• Supporting deployment and implementation phase of digital systems and tools;
• Coordinating with ICT team and external contractors to configure and update digital tools;
• Proactive communication with stakeholders;
• Monitoring system health and reporting any performance concerns;
• Verifying the effectiveness of implemented security measures;
• Executing data input and migration of information from previous databases and files to the new system;
• Technical IT expertise to solve technical urgent issues with the system;
• Leading the activities to increase the application awareness and building the engagement among end users;
• Ensuring that all activities and duties comply fully with regulatory requirements, including the Group Anti-Bribery and Corruption Policy.

Requirements:
• University degree in Computer Science, or related field;
• 9 years of experience as application manager, application support;
• Proven experience managing and supporting enterprise applications;
• Excellent knowledge of Dynamics 365;
• Strong knowledge of:
• Application Support (2nd & 3rd level);
• Incident, Problem, and Change Management processes;

• Hands-on experience with DevOps / ticketing / issue tracking tools (e.g. Azure DevOps, Jira, or equivalent);
• Good understanding of the Software Development Life Cycle (SDLC) and software testing processes;
• Experience with:
• user account and permission management;
• application monitoring and basic performance metrics;

• Ability to train end users and system administrators across different user profiles;
• Excellent communication and stakeholder management skills;
• Strong analytical and problem-solving abilities;

• Excellent verbal and written communication in English.

Benefits:
This role is an on - site opportunity in Bratislava, Slovakia.

CV submitted in English.

Your race, gender identity and expression, age ethnicity or disability make no difference in Quento we want to attract, develop, promote, and retain the best people based only on their ability and behavior.

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