ICT Administrator II_Network

Our brand Deutsche Telekom IT Solutions Slovakia entered the life of Košice region in 2006 under the name of T-Systems Slovakia and ever since has been inextricably linked with the region when became one of the founding members of Košice IT Valley. We have managed to grow from scratch to the second largest employer in the eastern part of the country with more than 3900 employees. Our goal is to proactively find new ways to improve and continuously transform into the type of company providing innovative information and communication technology services.

Purpose

Independently check, execute, solve (where appropriate), and creates tickets (problem ticket, change management ticket, incident, delivery order (DO)) in order to maintain service to customers according to given quality KPIs and internal processes (INM, CHM, PRM, DOM). 2nd level environment.         

             

WHAT WILL YOU DO?

• 2nd level INM support.
• Execute project and other deliverables in order to fulfil KPIs and management requests.
• Smooth and uninterrupted operation of customers’ environment.
• Conformity with the internal work instructions and process guidelines within DTAG.
• Follow the defined escalation standards in case of deviations.
• Investigate the root cause of incidents and initiate actions to improve or correct the situation.
• Participate on regular and/or irregular communication with colleagues in an international environment to ensure operational goals.
• Coordinates the use of internal technical support and vendor support to ensure troubleshooting, maintenance, and an efficient end-user support.
• Create and maintain documentation.
• Train and participate on education of other employees.
• Perform team specific non-technical tasks such as quality/ process/ reporting to support daily operation.

YOU WILL SUCCEED IF YOU:

• have at least secondary education (IT or technical field preferred)
• have basic to intermediate experience in networking (routing, switching, troubleshooting)
• have at least 1–2 years of experience in IT or network-related role
• understand networking fundamentals (TCP/IP, VLANs, basic routing concepts)
• have experience or overview of network devices (Cisco, Juniper or similar is an advantage)
• have basic experience with incident handling and monitoring tools
• have general overview of IT infrastructure (HW/SW)
• have IT/PC literacy – Advanced
• have analytical thinking and are able to troubleshoot issues with support
• are communicative and a team player
• are willing to learn and grow in networking and operations
• speak English – Intermediate (B1)
• have basic overview of ITIL processes (incident, change management)

 

Possible specialisation

• participation in on-call duties
• support of incident troubleshooting (2nd level support)
• cooperation with other technical teams
• support of daily operations and maintenance activities
• participation on documentation and knowledge sharing

WHY SHOULD YOU CHOOSE US?

We believe in balance between work and personal life. An attractive and extensive work-life balance portfolio guarantees lasting motivation for employees and thus a better quality of life, promotes physical and mental well-being and contributes to a positive work environment. All this with the aim of providing more freedom in reconciling work, career growth, private life and individual lifestyle. Therefore we offer to our employees over 25 different benefits to improve their personal and professional life in these areas:

• Financial benefits
• Benefits with focus on learning and development
• Benefits with focus on health and sport
• Benefits with focus on family and work – life balance
• Other benefits

For more information about our benefits click to Benefits

Salary

Final salary is negotiable.

We are offering base salary depending on seniority level and previous experience of candidate. In addition to base salary we provide variable part and other financial benefits. Base salary will not be lower than 1150€ /brutto.

Additional information

* Please be informed that our remote working possibility is only available within Slovakia due to European taxation regulation.