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ICQA Team Member

Target

16070 Leeland Rd, Upper Marlboro,MD 20774-8528 permanent

Posted: March 4, 2026

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Quick Summary

The ICQA Team Member position involves working closely with a team to provide technical support and training to customers, providing technical assistance and resolving customer complaints in a timely and professional manner.

Job Description

The pay range per hour is $20.82 - $37.45

Pay is based on several factors which vary based on position. These include labor markets and in some instances may include education, work experience and certifications. In addition to your pay, Target cares about and invests in you as a team member, so that you can take care of yourself and your family. Target offers eligible team members and their dependents comprehensive health benefits and programs, which may include medical, vision, dental, life insurance and more, to help you and your family take care of your whole selves. Other benefits for eligible team members include 401(k), employee discount, short term disability, long term disability, paid sick leave, paid national holidays, and paid vacation. Find competitive benefits from financial and education to well-being and beyond at https://corporate.target.com/careers/benefits.

About us:

Working at Target means helping all families discover the joy of everyday life. We bring that vision to life through our values and culture. Learn more about Target here.

A role in a Distribution Center means being on the very front lines of getting product to the guests safely, accurately, and as quickly as possible—a critical differentiator and one of the most essential Logistics functions. You’ll reach beyond the bounds of your team to partner across the enterprise and find solutions to support the business. Whether it’s through focusing on our regional or upstream distribution centers, import warehouses, or fulfillment and flow centers, you’ll have a chance to positively impact thousands of fellow team members and Target guests worldwide, further differentiating Target from all the rest. There’s so much good work to be done, from Distribution Center Operations, where process and problem-solving drive our results; Quality Management, which influences and maintains our good name in the retail marketplace, or overall Distribution Center Productivity, where we’re always analyzing and recalibrating how to best support our people, process and technology investments to support an ever evolving business. 

As an Inventory Control and Quality Assurance (ICQA) Team Member, you’ll support the operational teams and with your ICQA Leader in defect resolution, specifically focused on inventory within stored locations in the building. You will audit and resolve defects, within an assigned Service Level Agreement (SLA) and then research and document root cause for follow-up to address the issue moving forward to ultimately improve inventory accuracy. While working safely and promoting a safe workplace, you’ll respond to defects found in warehouse locations, often times utilizing powered equipment. You will be responsible for performing weekly audits, collaborating and communicating the findings of those audits and resolution steps with your ICQA Leader and other operational leaders within the building. You’ll utilize the practices of lean approaches, six sigma tools, and 5S techniques within the workplace to drive cleanliness and documentation of defects for root cause analysis. Using your problem solving skills, you will correct any inventory record inaccuracies in the warehouse and conduct follow up audits that aid with proper research. You will also be responsible for addressing inaccuracies impeding operational teams from picking product, helping to prevent downstream order cancellations. You’ll successfully manage multiple priorities and processes, while offering a level of service that goes above and beyond the basics. Bring your ability to anticipate your leaders’ needs and proactively solve problems before they arise, upholding Target’s values and demonstrating the utmost poise, professionalism and leadership.

Core responsibilities of this job are described within this job description.  Job duties may change at any time due to business needs.

About you:  

• 2 years prior work experience as a warehouse worker, operations technician, quality control technician, or similar warehouse operator
• Able to work both independently and in a team environment
• Able to lift and carry merchandise weighing 35-45 lbs. frequently throughout a shift and up to 60lbs. occasionally
• Ability to read, utilize matching skills and comprehend department/product documentation
• Good verbal and written communication skills
• Able to operate computer systems with minimal direction after receiving training
• Ability to research defects/issues and root cause the drivers of those defects
• Ability to navigate web-based ICQA reporting and forms (such as Smartsheet) with minimal direction after training
• Ability to perform basic data entry and analysis in excel or other web based forms
• Ability to be trained on powered equipment as needed

Benefits Eligibility

Please paste this url into your preferred browser to learn about benefits eligibility for this role: https://tgt.biz/BenefitsForYou_C | Pegue esta URL en su navegador preferido para obtener información sobre la elegibilidad de este puesto para recibir beneficios: https://tgt.biz/BenefitsForYou_C

Americans with Disabilities Act (ADA)

In compliance with state and federal laws, Target will make reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please reach out to [email protected]. Non-accommodation-related requests, such as application follow-ups or technical issues, will not be addressed through this channel.

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