Icelandic speaking tech support role for online search engine in Athens Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 17, 2026

Job Description

Mercier Consultancy is excited to offer a unique opportunity for an Icelandic Speaking Tech Support Specialist for a prominent online search engine based in Athens, Greece! In this essential role, you will provide unparalleled technical support to Icelandic-speaking users, helping them navigate and resolve issues related to the platform.

If you are tech-savvy, passionate about online services, and enjoy assisting others, we invite you to join our dynamic team and contribute to ensuring that users have the best possible experience!

Responsibilities

• Provide technical assistance in Icelandic through various channels including phone, email, and chat
• Diagnose and troubleshoot technical issues related to the online search engine
• Document user interactions and solutions accurately in our support database
• Collaborate with product and engineering teams to escalate and resolve complex issues
• Educate users about product features, updates, and recommended practices
• Stay informed on industry trends and emerging technologies
• Engage in ongoing training to refine technical skills and product knowledge

Requirements:
• Fluency in Icelandic and English, both written and spoken, is crucial
• Strong problem-solving skills and a commitment to delivering excellent customer service
• Experience in technical support or customer service, particularly in tech environments, is advantageous
• Excellent communication and interpersonal skills
• Ability to handle multiple tasks and work effectively in a fast-paced environment
• Familiarity with online services and customer support tools is a plus

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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