Icelandic speaking Tech support for streaming service - Anywhere in Greece

Mercier Consultancy

Athens, Attica, Greece permanent

Posted: March 24, 2026

Required Skills

Job Description

Mercier Consultancy is excited to offer an exceptional opportunity for an Icelandic Speaking Tech Support Specialist to support a leading streaming service, with the flexibility to work from anywhere in Greece. In this role, you will assist Icelandic-speaking customers by providing expert technical support, ensuring seamless access and enjoyment of the streaming platform.

If you are passionate about technology, have excellent problem-solving skills, and enjoy helping customers navigate technical challenges, we encourage you to apply and join our dynamic team!

Responsibilities

• Provide technical support in Icelandic via phone, email, and chat to customers using the streaming service
• Troubleshoot and resolve connectivity and streaming issues promptly
• Guide customers through product features and usage instructions
• Document customer interactions and solutions accurately in the support system
• Collaborate with internal technical teams to escalate complex issues and provide feedback
• Stay updated on platform updates, new features, and technical best practices
• Participate in ongoing training to enhance technical knowledge and customer service skills

Requirements:
• Fluency in Icelandic and English, both written and spoken, is essential. Please state your nationality and native language clearly in your C.V. and/or Cover Letter.
• Strong technical aptitude with excellent troubleshooting abilities
• Experience in customer support, preferably in the streaming or technology sector
• Excellent communication and interpersonal skills
• Ability to work independently and efficiently from any location within Greece
• Customer-focused attitude with a problem-solving mindset
• Familiarity with customer support software is an advantage

Benefits:
• Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
• Private Health Insurance
• 2 Extra Salaries Per Year
• Support In Finding Accommodation After Hotel
• Fully Paid Training
• Monthly Performance Bonus
• Free Greek Course
• And More...

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