ICAM Program Manager

Company Overview:

Over the past 15 years, eTel has delivered essential solutions for the federal government by securing and managing data, providing scalable identity access, modernizing legacy systems, and building high-performance platforms. By integrating new technologies and ensuring reliable operations we help agencies stay prepared for future challenges As a premier technology solutions and services company to the US federal government, eTel possesses longstanding relationships across the federal civilian marketplace. Other customers include the broader Treasury Department, Commerce Department, and State Department.

eTel offers integrated CMMI Level 3 processes, tools, and techniques with innovative, cost-efficient, and secure solutions to address complex challenges. eTel also holds ISO 9001:2015, ISO/IEC 27001:2013, and ISO/IEC 20000-1:2018 certifications, and offers dedicated subject matter experts (SMEs) and thought leaders that possess a deep understanding of customers’ environments and challenges.

Security Clearance: Must meet all DHS/USCIS security clearance requirements.

Citizenship: US Citizen (MUST)

Location: Hybrid (Tentative). Work may be performed remotely, with potential onsite work in Washington, DC, pending final client confirmation.

Role Overview:

The Program Manager will serve as the primary point of contact for all contract-related matters, leading a diverse technical team in the delivery and operation of enterprise-scale, mission-critical ICAM solutions under Agile methodologies.

Essential Requirements:

• Experience:

• Minimum of five (5) years leading large, complex, mission-critical web-based IT systems development projects/programs.

• Demonstrated experience managing IT system development programs in an Agile environment.

• Certification: Project Management Professional (PMP) certification is required.

• Technical and Managerial Skills:

• Proven program management and technical leadership skills.

• Hands-on experience with Java-based applications development and deployment, including cloud implementation and DevSecOps standards.

• Familiarity with Agile and DevOps best practices, including continuous integration/deployment pipelines, code quality, risk management, and stakeholder engagement.

• Security & Compliance:

• Must meet all DHS/USCIS security clearance requirements and complete required federal training.

• S. citizenship and ability to pass personnel background investigation.

• Must complete and maintain annual IT Security Awareness and privacy training.

Primary Responsibilities:

• Manage and coordinate all ICAM teams and resources, reporting status to USCIS leadership.

• Supervise contractor staff in task order performance.

• Oversee planning, engineering, integration, and operations for the ICAM program.

• Regularly assess performance, recommend technical platform improvements (COTS/open source), and maintain quality and Agile program standards.

• Maintain staffing plans, certifications, and ensure full transition of responsibilities in case of personnel changes.

• Coordinate delivery of significant contract deliverables, including reports, documentation, and executive briefings.

• Facilitate full compliance with all federal, DHS, and USCIS policies and governance frameworks.

General Key Personnel Requirements:

• Provide a detailed statement of qualifications (including certifications, experience, and ICAM knowledge) within 10 days following offer award.

• Possess a high standard of professionalism, communication skills, and adaptability to changing technical and business priorities.

• Be proactive in knowledge management, collaboration, and supporting innovation initiatives.

• Comply with annual security and privacy training and all federal reporting/recordkeeping requirements.

• Maintain full alignment with all DHS/USCIS policies, including Security Directive 4300A, HSPD-12/PIV card requirements, Section 508 accessibility standards, and the Trusted Workforce 2.0 background screening program.

• Ensure timely knowledge transfer and transition between outgoing and incoming key personnel as needed, with approval/notification to the Government per contract procedures.

Commitment to Diversity -
eTelligent Group provides equal employment opportunities (EEO) to all applicants without regard to race, color, religion, gender, sexual orientation, gender identity, nations origin, age, disability, genetic information, marital status, amnesty, status as a covered veteran, and any other characteristic provided in accordance with applicable, federal, state and local laws.