I&R Drop Plow Customer Service Tech

Ringgold Telephone Company
Job Description
Job Title: I&R/ Drop Plow/ Customer Service Technician
Department: Installation and Repair
Reports To: I&R/CST Manager
FLSA Status: Hourly, Non-Exempt
Prepared By:
Prepared Date: March 27, 2026

Summary: The IR/Drop Plow/ Customer Service Technician is responsible for timely, neat and efficient installation of both buried and aerial drops to the premises for RTC service offerings. The technician is also responsible for repair of voice, data services, fiber and data circuits such as DSL to new and existing residential and business customers & also completes installation of telephone services and special equipment on customers’ premises. This position defines problems and collects data that would lead to resolution of data problems.

Essential Duties and Responsibilities
Outside Plant Construction
Receive, review, plan and complete construction of OSP facilities based on engineering prints
Document and track sequential from cable (copper and fiber) and submit material charge out sheet with as built print
Document and track any poles or pedestals set and submit a material charge out sheet with as built print
Red line as built print, check off all units and document any necessary changes
Outside Plant Maintenance
Support IR when necessary, on cable troubles turned in daily from Customer Service Technicians or Test Desk.
Locate buried plant facilities as required.

Other Duties
The essential functions include, but are not limited to the following:
 Splice both copper and fiber facilities as required.
 Work aloft in bucket truck, on pole climbers, extension ladders or work on aerial crew. Choice of bucket use, pole climbers or extension ladders is performed at the employee’s choice as long as can be safely performed. Equipment is assigned accordingly.
 Operate ditch witch and cable plow specific to site construction requirements
 Assist Customer Service Technicians with installs/troubles as needed.
 Assist IR/CST Manager as required.
 Serve as emergency call-out staff as required.
 Other duties may be assigned as dictated by the needs of the company.
 Work with contractors and communicate any concerns with contractor work to I&R/CST Manager
● Reads and interprets customer service orders, repair tickets, technical (i.e., mechanical, electrical,
digital) drawings, maps blueprints, diagrams, etc. and perform specified work. Includes POTS, HSI, jack
work, inside wiring, etc.
● Installs, troubleshoots, and repairs voice, fiber data and network service in compliance
with all applicable industry and company standards.
● Tests cabling in outside plant & I&R; customers premises using provided test equipment to determine total
line quality to customer’s facilities.
● Records test readings in RTC record; leaves customer information packets on the battery backup on fiber
install and battery replacements. 
● Configures network wiring for service orders in remotes as required.
● Installs inside wiring of customer premises as requested by the customer.
● Installs, configures, and troubleshoots managed Wi-Fi services.
● Determines type and quantity of equipment to be installed.
● Maintains accurate information on all service orders and trouble tickets for plant and billing records,
lease agreements and recording all serialized equipment. 
● Informs Customer Support Tech/Dispatch; Assignment Specialist and Customer Service employee that
started the order of any problems or delays in performing installation or clearing troubles.
● Completes Irregular Plant Sheets and email a copy to the Engineering Group, copy I&R/Customer
Service Technician Manager and Director of Operations of any plant irregularities or assignment

problems.
● Demonstrates mastery of color codes for telephone cables.
● Provides customers with information and recommendations on additional features or services.
● Works with computer operating systems to install and/or repair home and/or business standard HSI or
networking products. Performs software upgrades as needed
● Works in and around Network Operation Centers, communication rooms, cable raceways and
is familiar with Professional Services products (ex. switches, routers, AP’s and Hosted Services)
● Continually learn as the wireless/ IP products evolve and become familiar with the installation and
operation of products (ex. AP’s, mesh systems, camera’s)
● Performs cable repair and construction work as required, to include connecting wires and cables to
terminals and attach/detach various kinds of hardware to wires, cables, buildings and poles.

Performance Expectations
Complete construction projects in a timely, efficient, and safe manner
Maintain a clean workstation and clean, well-stocked truck.
Maintain and perform routine maintenance on OSP equipment.
Follow all Safety rules and guidelines.
Maintains strict confidentiality when encountering any information regarding other employees or customers
personal information
“see education and experience section of description”

Supervisory Responsibilities:
This position has no supervisory responsibilities.

Education and/or Experience:
Two years of related telecommunications construction experience and/or training; two years of installation experience or equivalent
combination of education and experience. Other Training or Experience:
Formal training/certificate in Telephony theory, principles and practice.
Basic Electricity, Grounding and Bonding
Splicing/Color Code theory of both copper and fiber optic cables
Expertise in meters such as TDR (Time Domain Reflectometer), OTDR (Optical TDR), Ohm meter, Volt meter, Fault locator meter and
Fiber Optic fusion splicer

Certificates, Licenses, Registrations:
Valid Driver’s License
Flagging Certification
Confined Space Certification
Forklift Certification

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to
successfully perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly required to use hands to perform precise
handling or tactile tasks and talk or hear. The employee is frequently required to stand; walk; sit; reach with
hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or
move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.
Works aloft in bucket truck, on pole climbers, extension ladders or work on aerial crew. Choice of bucket use,
pole climbers or extension ladders is performed at the employee’s choice as long as can be safely performed.
Uses hand tools, power tools (air and electric), and specialty tools, including electric and electronic measuring
devices (e.g. multimeters, HST and Viavi) and a laptop.
Uses PPE equipment properly.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while
performing the essential functions of this job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is regularly exposed to outside weather conditions;
extreme cold and extreme heat. The employee is frequently exposed to wet and/or humid conditions and high,
precarious places. The employee is occasionally exposed to risk of electrical shock. The noise level in the work
environment is usually moderate.

Note
This job description in no way states or implies that these are the only duties to be performed by the
employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions
and to perform any other job-related duties requested by any person authorized to give instructions or
assignments. All duties and responsibilities are essential functions and requirements and are subject to possible
modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the
incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements
may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or
others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This
document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

RTC is an Equal Opportunity Employer, drug free workplace, and complies with ADA regulations as applicable.