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HVAC Warranty Specialist

Confidential

Etters, Pennsylvania permanent

Posted: March 18, 2026

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Quick Summary

HVAC Warranty Specialist assists in diagnosing and resolving warranty and recall-related issues across both service and installation functions.

Required Skills

HVAC Troubleshooting Technical Diagnosis Technical Support Documentation Customer Service Training Communication Process Improvement Field-based Work Manufacturers Support

Job Description

HVAC Warranty Specialist

Handyside Plumbing, HVAC & Electrical is seeking an experienced and detail-oriented HVAC Warranty Specialist to support our Service, Maintenance, and Installation teams. This role is ideal for a seasoned HVAC professional who enjoys troubleshooting complex issues, supporting team development, and ensuring a high-quality customer experience.

Position Overview

The HVAC Warranty Specialist plays a critical role in diagnosing and resolving warranty and recall-related issues across both service and installation functions. This position requires strong technical expertise, clear communication, and a passion for training and continuous improvement.

Key Responsibilities

Perform warranty and recall service work across HVAC Service/Maintenance and Installation departments

Diagnose, troubleshoot, and complete repairs with a high level of accuracy

Provide technical support and guidance to HVAC technicians in the field

Document service work thoroughly, including completion of warranty-related forms in ServiceTitan

Communicate recall-related findings to appropriate managers within a 24-hour timeframe

Collaborate with managers to identify trends and training opportunities

Participate in and lead technical training sessions for HVAC teams

Support continuous improvement by contributing to issue resolution and process refinement

Engage with manufacturer technical support when needed

Assist the Service department during high-demand periods

Attend regular meetings with leadership to review performance, trends, and training needs

Qualifications

5+ years of hands-on experience in HVAC service and/or installation

Strong troubleshooting and diagnostic skills across residential systems

Ability to create clear, concise, and accurate service documentation

Experience working with ServiceTitan or similar field service software (preferred)

Strong communication and interpersonal skills

Ability to train, mentor, and support fellow technicians

Commitment to delivering exceptional customer service

Ability to pass a background check

Have questions? Call Lindsey at 717-200-4492.

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