HVAC Service Technician - Veterans Encouraged to Apply!

New Berlin Heating and Air Conditioning - HVAC Service Technician

At New Berlin Heating and Air Conditioning, we’ve been a cornerstone of comfort in Southeastern Wisconsin since 1983, delivering top-tier heating and cooling solutions. As we continue to grow and meet increasing demand, we’re looking for an HVAC Service Technician to join our exceptional team. Here, you’ll find more than just a job—you’ll discover a career with unmatched training, room to grow, and the chance to make a meaningful impact on families and homes in our community. Let’s shape the future of home comfort together!

Pay: $25 - $38/hr based on work experience + Opportunities for Performance Incentives!

Hours:
1st Shift: 7:30am - 4:30pm

We don't just offer jobs—we build careers. Here’s why you’ll love being part of our team:
- Comprehensive Health Benefits: We offer affordable, high-quality health, dental, and vision insurance to keep you and your family covered.
- Industry-Leading Compensation: We believe in rewarding excellence. Our top technicians earn six-figures!
- Clean Fully Stocked Truck: Drive in style with a clean, fully stocked truck that’s ready for any job.
- Paid Time Off Starting Day 1! We believe in the importance of rest and relaxation, so you start earning paid time off from your first day.
- 401(k) Plan with Company Match: Secure your future with our competitive 401(k) plan, including a generous company match.
- Parental Leave: We support our team members through all stages of life, including offering parental leave for new parents.
- Tool and Boot Allowance: We provide a $400 boot & pant allowance on an annual basis.
- Training and Development Opportunities: We’re committed to your professional growth with training at our new Service Professionals Academy & Resources Center!
- Yearly Performance Reviews: We believe in continuous improvement and offer yearly performance reviews to ensure you’re on track and rewarded for your hard work.

Join New Berlin and be part of a team that values your expertise, supports your growth, and provides a rewarding, fulfilling career.

In this role, you'll be responsible for::
• Providing clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations. Maintaining customer satisfaction rate through post-service surveys and feedback. Striving to exceed customer expectations and resolve any concerns promptly.
• Effectively diagnosing and repairing malfunctioning a/c systems, gas and oil furnaces, gas and oil boilers, zoning systems, hydronic heating systems, as well as other HVAC equipment recommending appropriate solutions and discussing options with customers.
• Achieving a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Demonstrating continuous improvement in technical skills and knowledge through training, certifications, and staying updated on industry best practices.
• Responding to service requests within New Berlin's defined time frame. Timely response ensures customer comfort and builds trust.
• Completing annual maintenance of heating and air conditioning systems.
• Participating as a member of our on-call rotation schedule for emergency service requests.
• Identifying opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Remaining flexible and adaptable in work schedules and work assignments as defined by departmental and organizational needs.
• Maintaining accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Maintaining a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

Required Skills and Abilities::
• Prior heating and/or cooling experience in a residential capacity.
• Ability to prioritize tasks and communicate with customers.
• Demonstrated excellent communication conflict resolution and interpersonal skills.
• Demonstrated ability to work as an effective team member and pitch in as needed.
• Computer skills and use of electronic devices for scheduling, invoice creation and communication to staff and customers required.
• Must be able to work on a ladder.
• Must be able to lift 50 pounds.

Compensation includes an hourly wage plus lucrative incentives