HVAC Operations Manager

Confidential

London, Ontario permanent

Posted: February 6, 2026

Required Skills

Job Description

Position Overview

We are seeking an experienced, organized, and leadership-driven HVAC Operations Manager to oversee day-to-day service, installation, dispatch, and operational activities in our London, Ontario location. This role is responsible for leading field technicians, managing workflow, ensuring high-quality customer service, and maintaining operational efficiency. 

Key Responsibilities

Oversee daily HVAC service and installation operations 

Manage, mentor, and support HVAC technicians and administrative staff 

Maintain and optimize staffing schedules, dispatching, and workload planning 

Oversee inventory, equipment, and fleet management 

Resolve escalated customer issues and support customer service excellence 

Collaborate with management on budgeting, forecasting, and departmental planning 

Develop and implement operational processes and improvements 

Support hiring, onboarding, and performance evaluations 

Maintain accurate records, reports, and compliance documentation 

Required Qualifications

3+ years of experience in HVAC industry operations, service management, or leadership 

Strong understanding of residential and/or commercial HVAC systems 

Experience managing teams in a service-based environment 

Excellent organizational, leadership, and communication skills 

Ability to manage competing priorities and meet deadlines 

Strong problem-solving, decision-making, and conflict resolution abilities 

Proficiency with scheduling, dispatch, or CRM software 

Valid Driver’s license 

Preferred Assets (Optional)

HVAC trade certification (G2, 313D, 313A, or similar) 

Project management experience 

Experience in estimating, quoting, or job costing 

Training in health & safety (WHMIS, Working at Heights, etc.)

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