Human Resources Specialist

The beautiful lakefront Westgate Lakes Resort & Spa offers you the perfect opportunity to meet and share stories with guests who arrive from around the world to experience Central Florida’s world-famous theme parks and attractions. Enjoy the surroundings and excitement that our world-class resort offers when you join the Westgate Lakes team. As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

The Human Resources Specialist (Bilingual) supports day-to-day HR operations by partnering closely with HR Managers. In this role, you’ll help ensure smooth onboarding, accurate data processing, strong employee support, and compliance with HR policies and deadlines.

This position is ideal for someone who is organized, approachable, detail-oriented, and passionate about helping team members while maintaining confidentiality and professionalism in a fast-paced hospitality environment.

What You'll Do:

(Other duties as assigned.)

• Process and coordinate onboarding for new hires, rehires, and reinstatements.
• Enter and maintain accurate data in payroll and HR systems (ADP, SmartRecruiters, ImageQuest).
• Create, run, and distribute reports related to HR operations and compliance.
• Maintain HR files and ensure proper record retention.
• Assist walk-in team members and applicants with HR-related inquiries.
• Support New Hire Orientation, employee events, initiatives, and internal communications.
• Answer and screen incoming phone calls; provide accurate information or route appropriately.
• Assist HR Managers and TMS Admin Managers with projects and administrative support.
• Coordinate extra processing, terminations, and employment status changes.
• Adapt to changing departmental needs, including providing temporary coverage or shifting priorities.
• Attend required trainings, staff meetings, and departmental initiatives.
• Handle sensitive and confidential information with discretion and professionalism.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The position requires resourcefulness, flexibility, acumen, diplomacy and the ability to take initiative, work independently and handle sensitive information with discretion.

What You'll Bring:

• Strong verbal and written communication skills in English and Spanish (Creole a plus).
• Ability to listen, demonstrate empathy, and provide effective solutions to team member concerns.
• Excellent organizational skills with strong attention to detail.
• Ability to prioritize tasks, meet deadlines, and work independently with minimal supervision.
• Comfortable handling multiple interruptions in a fast-paced environment.
• Professional demeanor with the ability to interact effectively with all levels of leadership and team members.
• Proficiency using multi-line phones, office equipment, and HR systems.
• Ability to maintain confidentiality and handle sensitive information appropriately.

Experience & Technical Skills

• 1–2 years of experience in Human Resources required.
• Proficiency with Microsoft Office (Excel, Word, PowerPoint, Outlook).
• Experience with ADP, SmartRecruiter, ImageQuest required; Canva and Adobe experience a plus.
• Must be fully bilingual in Spanish; Creole is a plus.

Why Westgate?  

• Comprehensive Health Benefits – Medical, Dental, and Vision Coverage
• Paid Time Off – Vacation, Sick, and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay – Access Your Earnings When You Need Them
• Family-Focused Benefits – Pregnancy, Parental Leave, and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) – Support When You Need It Most
• Life, Disability, Accident, Critical Illness, and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program – Exclusive Discounts on Hotels, Cruises, Resorts, Restaurants, Entertainment, and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship – Up to $40,000 for Team Members’ Dependents
• Career Growth and Advancement Opportunities
• Community Involvement – Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status or any other protected status under federal, state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process, please email [email protected] with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility, duty, or qualification required. Duties, responsibilities, and activities may change at any time with or without notice.