Human Resources & Operations Manager

Human Resources & Operations Manager

PhoenixTeam is seeking a highly capable and driven Human Resources & Operations Manager to support a fast-growing, mission-oriented technology company. This role is responsible for leading core HR functions while also managing critical internal business operations that ensure compliance, scalability, and organizational effectiveness.

This individual will operate as a hands-on leader, balancing strategic partnership with executive leadership and tactical execution across HR and operational functions. The ideal candidate thrives in a dynamic, growth-oriented environment and brings a proactive, solutions-driven mindset.

Key Responsibilities

Talent Acquisition & Workforce Planning

Lead full-cycle recruiting across PhoenixTeam and affiliated entities

Partner with leadership to develop workforce plans aligned to business growth

Build and maintain strong candidate pipelines for critical roles

Enhance employer branding and continuously improve recruiting processes

Employee Lifecycle & Engagement

Oversee onboarding, offboarding, and employee transitions

Design and implement employee engagement and retention initiatives

Support performance management processes, including annual reviews and goal setting

Ensure a consistent and high-quality employee experience across the organization

HR Operations & Compliance

Ensure compliance with federal, state, and local employment laws (multi-state experience preferred)

Maintain and enhance HR policies, procedures, and employee handbook

Manage HRIS systems, employee records, and documentation

Support internal and external audits and uphold organizational compliance standards

Payroll & Benefits Administration

Oversee payroll processes in coordination with finance and/or third-party providers

Administer employee benefits programs and manage vendor relationships

Ensure accuracy, timeliness, and compliance of all compensation-related activities

Employee Relations & Leadership Support

Serve as a trusted advisor to managers and executive leadership

Address employee relations with professionalism, discretion, and sound judgment

Provide guidance on performance management, disciplinary actions, and conflict resolution

Business Operations & Compliance Management

Lead and support key operational activities, including:

401(k) audit coordination and compliance

SOC 2 audit support and documentation management

Expense management processes and oversight

Annual training tracking and compliance (e.g., ethics, security, required certifications)

Business license tracking and renewals across jurisdictions

SAM.gov registration, maintenance, and compliance management

Partner with finance, legal, and leadership to ensure operational readiness and compliance across all entities

Strategic & Organizational Support

Support organizational design and scaling initiatives

Assist with integration efforts across business units and new entities

Lead or contribute to cross-functional initiatives and process improvements

Perform additional duties aligned to business needs

Qualifications

Bachelor’s degree in Human Resources, Business Administration, or related field preferred

5+ years of progressive experience across HR and/or operations

Experience in a multi-entity, high-growth, or platform environment strongly preferred

Strong knowledge of employment law, HR best practices, and compliance frameworks

Experience with HRIS systems, payroll platforms, and operational tracking tools

Proven ability to manage recruiting and talent acquisition efforts

Exceptional communication, organization, and problem-solving skills

High level of discretion and professionalism in handling sensitive information

Preferred Experience

Experience supporting professional services, financial services, or technology organizations

Familiarity with federal contracting environments and compliance requirements (e.g., SAM.gov)

Experience supporting audits (SOC 2, 401k, or similar)

HR certification (PHR, SPHR, SHRM-CP/SCP) preferred

Work Environment

Hybrid role based in the Northern Virginia area

Collaborative, fast-paced, and growth-oriented environment

Why Join PhoenixTeam

Opportunity to help build and scale a high-growth, mission-driven organization

Direct exposure to executive leadership and strategic initiatives

Ability to shape both HR and operational infrastructure across multiple entities

Work at the intersection of people, process, and innovation in a dynamic environment