Human Resources Manager

The Human Resources Manager is a strategic and analytical leader responsible for managing the full employee lifecycle while driving consistency, compliance, and best practices across all employee relations functions. This role serves as a trusted advisor to leadership, providing expert guidance on complex HR matters including investigations, performance management, and workplace conflict resolution.

The ideal candidate is highly analytical, experienced in navigating complex employment scenarios, and confident in coaching managers on policies, procedures, and risk mitigation strategies. This position also oversees BambooHR (HRIS), benefits administration, compliance, and organizational HR strategy.

Key Responsibilities

Employee Relations & Strategic HR Leadership

Serve as the primary advisor to managers on employee relations issues, including performance concerns, disciplinary actions, and workplace conflicts

Lead and conduct thorough, unbiased internal investigations, documenting findings and recommending appropriate actions

Ensure consistent application of HR policies, procedures, and employment laws across the organization

Develop and implement best practices to standardize employee relations processes and improve organizational consistency

Provide risk-based guidance to leadership on complex HR and compliance matters

HRIS Management & Workforce Analytics

Administer and optimize BambooHR to ensure accurate data management and system efficiency

Generate and analyze HR metrics and reports (turnover, retention, performance trends, etc.) to support data-driven decision-making

Maintain integrity of employee records and ensure compliance with recordkeeping requirements

Use data insights to identify trends and recommend proactive HR strategies

Recruitment & Onboarding

Oversee full-cycle recruitment, including job postings, candidate screening, interviewing, and offer management

Partner with hiring managers to align hiring strategies with organizational needs

Lead onboarding processes to ensure a structured and engaging new hire experience

Monitor onboarding completion and compliance with required documentation

Employee Lifecycle & Compliance

Ensure compliance with federal, state, and local employment laws and regulations

Maintain and update job descriptions, organizational charts, and HR documentation

Guide managers through performance management, coaching, and corrective action processes

Oversee offboarding processes, including exit interviews, final pay, and benefits coordination

Benefits & Leave Administration

Manage benefits programs including enrollment, renewals, and employee communication

Administer FMLA, ADA accommodations, and other leave programs in compliance with applicable laws

Serve as a resource for employees regarding benefits-related questions and concerns

Culture, Engagement & Development

Partner with leadership to foster a positive, respectful, and compliant workplace culture

Support employee engagement and retention initiatives

Identify training needs and coordinate professional development opportunities

Contribute to the development and refinement of HR policies and procedures

Qualifications

SHRM-CP or SHRM-SCP certification required (or ability to obtain within a defined timeframe)

Bachelor’s degree in Human Resources, Business Administration, or related field (or equivalent experience)

5+ years of progressive HR experience, with strong emphasis in employee relations

Demonstrated experience handling complex HR issues and workplace investigations

Strong analytical skills with ability to interpret data and provide actionable insights

In-depth knowledge of employment laws and HR best practices

Excellent communication and leadership coaching skills

About Personal Growth Counseling Services

At Personal Growth Counseling Services, we believe every individual deserves compassionate, effective, and personalized support on their path to wellness. Based in Toledo, Ohio, our mission is to empower individuals and families to achieve emotional well-being and personal growth through expert mental health services. Our team of Licensed Social Workers and support staff are committed to client-centered care and community impact.