Human Resources Manager, Retail & Operations

Position Overview
The Human Resources Manager, Retail & Operations plays a critical role in supporting Tuckernuck’s retail expansion by leading recruiting efforts and managing employee relations across all store locations. This role partners closely with the Director of HR, the Director of Retail and store leadership to build high-performing teams, ensure a best-in-class employee experience, and support the operational success of each store.

This individual will own full-cycle recruiting for retail roles, support onboarding and training, and serve as a key HR partner to retail employees and managers. The ideal candidate thrives in a fast-paced, high-growth environment and brings a proactive, solutions-oriented approach to both hiring and employee relations.

Core Responsibilities 

Retail Recruiting & Talent Acquisition

Own full-cycle recruiting for all retail roles, including Assistant Managers, Stylists, and Operations team members

Partner closely with the Director of Retail on hiring needs, workforce planning, and store opening timelines

Manage job postings, candidate pipelines, interview coordination, and offer process

Build and maintain strong talent pipelines for current and future store locations

Ensure a seamless and elevated candidate experience aligned with the Tuckernuck brand

Support store opening hiring plans, ensuring roles are filled on time and aligned with business needs

Onboarding & Store Launch Support

Oversee onboarding logistics for all retail hires, ensuring a smooth and organized new hire experience

Partner with store leadership to coordinate onboarding schedules, training, and first-week experience

Support new store openings with onsite or remote hiring and onboarding coordination as needed

Employee Relations & HR Partnership

Serve as the primary HR partner for retail employees and store leadership across all locations

Provide guidance and support on employee relations matters, including performance management, coaching, and conflict resolution

Partner with managers on disciplinary actions, documentation, and terminations as needed

Ensure consistent application of company policies and best practices across all stores

Foster a positive and engaging employee experience aligned with Tuckernuck’s culture and values

Retail HR Operations & Compliance

Maintain accurate employee records and ensure HR data integrity for retail employees

Partner with HR and Payroll on onboarding documentation, status changes, and offboarding processes

Ensure compliance with all applicable labor laws and regulations, particularly across multiple states

Support reporting and analysis related to retail hiring, turnover, and workforce trends

Culture & Engagement

Partner with HR and Retail leadership to support employee engagement initiatives within stores

Help bring Tuckernuck’s culture to life across all retail locations through thoughtful programming and communication

Support initiatives that drive retention, team development, and a strong sense of community across stores

Minimum Qualifications

5+ years of experience in Human Resources, with a strong focus on recruiting and/or retail HR

Experience supporting multi-location or retail teams preferred

Bachelor’s degree or equivalent work experience

Knowledge/Skills/Abilities 

Strong recruiting and talent assessment skills, with ability to identify top retail talent

Experience managing employee relations issues with sound judgment and discretion

Highly organized with the ability to manage multiple openings and priorities simultaneously

Excellent communication and interpersonal skills; ability to build relationships across all levels

Ability to thrive in a fast-paced, evolving environment

Proactive, solutions-oriented mindset with strong attention to detail

High level of professionalism and ability to handle confidential information 

Compensation 

Compensation for the role will be determined based on the candidate's qualifications, skills, and experience. The estimated annual compensation for this role is $80,000-$95,000; classified as full-time exempt and not eligible for overtime. At Tuckernuck, we care about our team and offer benefits that support your health, growth, and work-life balance. This includes medical, dental, and vision coverage, a 401(k) with a company match, generous paid time off and holiday, paid new parent leave, day care coverage, a generous employee discount, and other great perks. 

Core Values

The successful candidate will also demonstrate the following core values that inspire the Tuckernuck team to make a difference.

Teamwork Makes the Dream Work

Find the Fun

Stay Authentic

Respect

Entrepreneurial Spirit

Start Strong & Finish Strong

Have Courage

Tuckernuck is an equal opportunity employer and makes employment decisions on the basis of merit. Tuckernuck policy prohibits unlawful discrimination based on race, color, religious creed, sex, gender identity, marital or veteran status, age, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member), sexual orientation, pregnancy, or any other consideration made unlawful by federal, state, or local laws. It also prohibits discrimination based on a perception that anyone has any of those characteristics or is associated with a person who has or is perceived as having any of those characteristics. All such discrimination is unlawful.