Human Resources Generalist

Kepler executes engineered marketing, where every message and ad delivered helps create a more personalized and productive relationship between brands and their consumers. We do this by acting as clients’ agency of record, as their in-house team, or some hybrid of the two – and by harnessing data and technology across all paid digital media and data-driven CRM channels.

Kepler prides itself on being a great place to work. In fact, we’re proud to share that AdAge recognized Kepler among the Best Place to Work in 2022, validating our investment in our team and our clients.

• We're transparent with our employees. You'll hear updates on company financials, how we're performing against bonus goals, and how we're responding to challenges we face.

• We're growing. For you, that means unparalleled growth opportunities and a role in shaping the direction of the company.

• We're fun. You'll work with and learn from the smartest people in the industry and have a blast doing it.

About the Role

The HR Generalist, People supports the execution of People strategies and operations in Costa Rica while contributing to broader global initiatives across the US, Canada, and APAC.
This role acts as a key bridge between local execution and global consistency, ensuring a high-quality employee experience and strong operational execution. You will partner closely with the Associate Director, People to support day-to-day operations while helping scale People processes across regions.

What You’ll Do:

• Own end-to-end employee lifecycle processes in Costa Rica (onboarding, offboarding, employee data changes, documentation, payroll inputs).

• Maintain accurate employee data in HR systems (Paycom and internal trackers).

• Manage PTO, vacation tracking, and ensure compliance with local labor requirements.

• Coordinate benefits administration, vendor interactions, and employee communications.

• Serve as a primary point of contact for employee questions and policy guidance.

• Support global People processes across the US, Canada, and APAC, including onboarding workflows, promotions, compensation changes, and documentation.

• Partner with Global People Ops to ensure consistency in systems, reporting, and processes, while contributing to special projects and cross-regional initiatives.

• Maintain SOPs, trackers, and internal documentation across regions.

• Support reporting, audits, and cross-regional data needs.

• Support employee relations and performance processes through documentation, tracking, and follow-ups.

• Assist in preparing documentation for sensitive cases (disciplinary actions, investigations, exits).

• Partner with managers to reinforce People policies and best practices.

• Support employee engagement initiatives and internal communications.

• Gather employee feedback and help identify trends to improve the employee experience.

• Maintain reporting (headcount, attrition, PTO, onboarding tracking) and support People data analysis.

• Identify opportunities to improve processes and drive operational efficiency.

• Partner cross-functionally with Payroll, Finance, Legal, Talent Acquisition, and external vendors to ensure smooth execution of People processes.

What You Bring:

• You have 3-5+ years of experience in HR Operations, HR Generalist, or similar roles, with strong exposure to employee lifecycle processes and day-to-day People operations. Experience working across multiple countries or vendor-based environments is a plus.

• You are comfortable working with HR systems (Paycom preferred) and have strong Excel or Google Sheets skills.

• You bring strong attention to detail, the ability to manage multiple priorities, and confidence working in a fast-paced, global environment.

• You are a strong communicator with advanced English proficiency (B2+/C1) and can effectively partner with stakeholders across regions.

• You handle sensitive information with discretion and bring a proactive, problem-solving mindset.

• You have a Bachelor Degree in Psychology, Business Administration, Human Resources or related field (preferred).

Why This Role:

This is a great opportunity to gain exposure to global People operations while owning core HR processes in Costa Rica. The role is designed to grow into broader HRBP responsibilities over time while supporting the scalability of the People function across regions.

Benefits & Perks

• Competitive health and dental benefits.

• Tuition reimbursement and training stipend.

• Hybrid Office/WFH Schedules: office supplies, internet, and phone stipend.

• “Work from Anywhere” 4 weeks per year.

• Stocked kitchen, and other team outings.

• Collaborative and friendly work space, easily commutable location.

• Volunteering & altruism opportunities.

• Team building lunches and events, and company celebrations: Summer, Halloween, Holidays, and many multicultural holidays recognized/celebrated.

• If something is important to you that’s not listed here, let us know!

Career & Development Focus

• Ongoing learning and development for education opportunities such as webinars, books, classes, relevant conferences and events.

• Opportunities to pursue business related side projects and Hackathons.

• Environment of learning from peers, including 30+ class training program, Kepler University, powered by Center of Excellence and Tiger Team subject matter expert groups.

• Opportunity to work with cutting edge technology and industry thought leaders.

• Kepler Rocket Mentorship Program: beneficial for the development of both mentors and mentees.

**All applications must include a Resume & Cover Letter in English to be considered.

Kepler is a people first organization. If this roles piques your interest but you may not check every box, we still encourage you to apply! Studies show that imposter syndrome can prevent women and people of color from applying unless they meet every single qualification. We welcome all who are interested to apply, you just might be a great candidate for this role or others.

Protect yourself from recruitment fraud. The only way to apply for a position at Kepler is by submitting a direct application via the Keplergrp.com website or working with a recruiter employed by Kepler with a @keplergrp.com email address. Learn how to stay safe by clicking here