Human Resources Associate - Global Operations

About PayJoy

PayJoy is a mission-first credit provider dedicated to helping under-served customers in emerging markets to achieve financial stability and success. Our patented technology for secured credit provides an on-ramp for new customers to enter the credit system. Through PayJoy’s point-of-sale financing and credit cards, customers gain access to a modern quality of life. PayJoy’s credit also allows our customers to seize opportunities as micro-entrepreneurs, and provide safety acts as insurance for tough times. Through our cutting-edge machine learning, data science, and anti-fraud AI, we have served over 18 million customers as of 2025 while achieving solid profitability for sustainable growth.

This role

The Human Resources Associate – Global Operations is responsible for acting as a liaison between the local team and the Global Human Resources Business Partner, managing day-to-day HR operations to ensure the proper implementation of global HR policies and processes, ensuring compliance with local labor laws, and contributing to the success of the organization’s global initiatives.

Responsibilities:
• Assist Business Partners in implementing global HR programs, including Performance Management, Diversity & Inclusion, and Leadership Development.
• Support onboarding and offboarding processes for Global Ops employees.
• Act as a mediator for local workplace issues and promote a positive organizational environment.
• Assist in the annual performance review cycle, providing guidance and support to managers throughout the process.
• Research employee trends to identify opportunities for increasing engagement and retention across different markets.
• Maintain accurate employee data and provide regular reports on turnover, headcount, and other HR metrics.

Requirements:
• Bachelor’s Degree in HR, Psychology, or Business.
• Recent graduate or 0–2 years of HR experience, preferably within a multinational or global organization; experience in BPO, Tech, or Shared Services sectors is a plus.
• Strong ability to work with HRIS data and Excel to support global reporting needs.
• Excellent communication skills, able to effectively interact with stakeholders across different time zones.
• Collaborative, resourceful, detail-oriented, analytical, with a strong sense of urgency and a proactive, “can-do” attitude.

Benefits:
• 100% Company Funded : Private Health Insurance for employee and immediate family
• 20 days vacation, unlimited sick leave
• Phone finance, Headphone, home office equipment and wellness perks.
• $2,000 USD annual Co-working Travel perk
• $2,000 USD annual Professional Development perk
• Phone Finance, headphone benefit, home office equipment allowance and wellness perks
• Catered Lunch

PayJoy is proud to be an Equal Employment Opportunity employer and we welcome and encourage people of all backgrounds. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

PayJoy Principles

Finance for the next billion * Ownership * Break Through Walls * Live Communication * Transparency & Directness * Focus on Scale * Work-Life Balance * Embrace Diversity * Speed * Active Listening