Human Resource Coordinator

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Title: Human Resources Coordinator

Location: Pune

Company Overview:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Position Overview:

We are seeking a talented Human Resources Coordinator to join our team at Pune. The ideal candidate will have 0-3 years of experience and is someone who can thrive in a fast-paced environment. This role requires basic knowledge of labor laws, strong coordination skills, and the ability to effectively manage vendors.

Key Responsibilities:

• Partner with People Managers to proactively forecast future hiring needs, ensuring a sustainable talent pipeline for Business Development Executives (BDEs)

• Lead the end-to-end onboarding process for all new hires, specifically ensuring a seamless transition and cultural integration for new BDEs

• Develop and maintain strong strategic relationships with external recruitment agencies and specialized vendors to optimize hiring efficiency

• Act as the primary advisor and "go-to partner" for managers regarding the performance, development, and management of their BDE teams

• Design and implement employee engagement initiatives aimed at boosting morale and reducing attrition through data-driven preventive strategies

• Serve as a reliable solution provider and first point of contact for employee queries, concerns, and formal grievances, ensuring fair and timely resolution

• Maintain and manage comprehensive HR dashboards to track key metrics such as engagement levels, retention rates, and workforce demographics

• Oversee the accuracy and confidentiality of employee documentation and digital records in strict accordance with company policies and procedural standards

• Stay current with evolving labor laws and regional regulations to ensure 100% compliance in all HR-related activities and audits

• Support cross-functional HR initiatives and special projects as required, contributing to the overall success and evolution of the People team

Required Qualifications:

• MBA / PGDM in Human Resources

• Excellent communication and interpersonal skills, with the ability to build rapport at all levels of the organization.

• Highly organized with strong attention to detail and the ability to prioritize tasks effectively.

• Proficiency in MS Office applications, particularly Excel, Word, and PowerPoint.

• Ability to thrive in a fast-paced environment and adapt to changing priorities.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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