Human Capital Service Centre, Team Lead (Contract)

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Human Capital (HC)

Management Level

Senior Associate

Job Description & Summary

The Human Capital Service Center (HCSC) is a bilingual and transactional team that provides efficient, effective support for all areas of Human Capital and the business in executing Human Capital related transactional and administrative activities. The Team functions as a primary HC point of contact in the resolution, escalation, or routing of inquiries as needed in line with HC protocols and guidelines.

This position reports to the Manager, Human Capital Service Center (HCSC)

Meaningful work you’ll be part of   

As a Human Capital Service Centre Team Lead, you’ll work as part of a team of problem solvers, helping to solve business issues, deliver high quality client service and operational efficiency. Responsibilities include but are not limited to: 

• Responsible for providing Level 2 front‑facing support to routine and complex inquiries, deliver firmwide HC transactional support in collaboration with the HR Business Partners (HCBP), Centres of Excellences and the HC Services Operations Team 

• Support a broad range of HC processes including Core HR, Disability Administration, Leaves, Offboarding, Payroll, Global Mobility, Campus Recruitment, and Data Management & Reporting 

• Act as next level support for resolving complex inquiries, partnering closely with the HCSC Manager on issue resolution 

• Research, troubleshoot, and resolve ad hoc HC process requests by leveraging strong knowledge of firmwide HC programs, systems in alignment with statutory legislation 

• Support Data Management responsibilities, including running HC reports, managing large data sets, completing audit activities, and identifying opportunities for workflow automation and process optimization 

• Review and validate payroll inputs and data loads prior to payroll cutoff to ensure data accuracy and compliance 

• Oversee the development, review, and delivery of HC reports, dashboards, and scorecards, and support Workday release projects and new functionality implementations 

• Manage ticketing system inquiries, conduct ongoing system and data audits using Workday and Alteryx workflows, and participate in assigned projects and operational initiatives 

• Ensure process updates are completed and deliver training and coaching to HCSC administrators to support knowledge growth and process accuracy 

• Collaborate with multiple HR teams, including HC Technology, HR Business Partners and HC Services Operations Team, to enable effective and efficient HR operations 

Experiences and skills you’ll use to solve  

• Strong technical experience in Workday, Service Now Ticketing, Microsoft Tools including Copilot, Agents, BOTs, and creating Alteryx or other automation solutions  

• Experience in a Human Capital environment or in a HC Generalist/ HC Specialist role (with accountability for processes or programs)  

• Exceptional critical thinking, attention to detail, and adherence to data governance and confidentiality standards  

• Demonstrates high accuracy in reviewing own and others’ work  

• Provides Workday best practice guidance and process coaching to HCSC team members and other HC teams  

• Adapts quickly to changing demands while managing multiple competing tasks and shifting priorities effectively, working both independently and collaboratively  

• Builds strong relationships and delivers high-quality customer service across all levels of the Firm  

• Strong communication skills, including verbal, written, organizational, and listening abilities  

• Applies sound judgment, problem solving skills, professionalism, integrity, and consistently meets deadlines in a fast-paced environment  

• PwC Canada is committed to cultivating an inclusive, hybrid work environment. Exact expectations for your team can be discussed with your interviewer 

• This is an 18-month full-time contract opportunity. 

Why you’ll love PwC  

We’re inspiring and empowering our people to change the world. Powered by the latest technology, you’ll be a part of diverse teams helping public and private clients build trust and deliver sustained outcomes. This meaningful work, and our continuous development environment, will take your career to the next level. We reward your impact, and support your wellbeing, through a competitive compensation package, inclusive benefits and flexibility programs that will help you thrive in work and life. Learn more about our Application Process and Total Rewards Package at: https://jobs-ca.pwc.com/ca/en/life-at-pwc  

PwC Canada acknowledges that we work and live across Turtle Island, on the land that is now known as Canada, which are the lands of the ancestral, treaty and unceded territories of the First Nations, Métis and Inuit Peoples. We recognize the systemic racism, colonialism and oppression that Indigenous Peoples have experienced and still go through, and we commit to allyship and solidarity.  

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Communication, Confidential Information Handling, Conflict Resolution, Coordinating Staff, Creativity, Data Quality, Documentation Administration, Embracing Change, Emotional Regulation, Empathy, Employee Data Management, Employee Engagement Strategies, Employee Life Cycle, Employee Relations, Employee Terminations, HR Software, Human Resources (HR) Metrics, Human Resources (HR) Policies, Human Resources (HR) Service Delivery, Human Resources (HR) Shared Services, Human Resources Assistance {+ 11 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date

We’re committed to providing accommodation throughout the application, interview, and employment process. If you require accommodation to be at your best, please let us know during the application process.

The use of artificial intelligence (AI) in recruiting is just getting started, so we know you have questions about how and why we use it. At certain points during our recruiting process, we rely on AI to improve your experience. This could be during resume review or curating personalized job recommendations, asking you clarifying questions via a chatbot or during our interview scheduling to improve your experience. Our use of AI helps ensure we combat bias by evaluating candidates equally and fairly, without seeing identity information, such as your name, or gender for example). AI also helps us better predict successful hires by reviewing all applicants for a role and the relationship between your skills, experience and likely success at PwC Canada. While AI supports parts of our recruitment process, final hiring decisions always involve human review. For more information about our use and protection of your data, please refer to our Privacy Policy (https://www.pwc.com/ca/en/privacy-policy.html).

Nous tenons à répondre à vos besoins tout au long du processus de demande d’emploi, d’entrevue et d’embauche. Si vous avez besoin de mesures d’adaptation pour être parfaitement à l’aise, faites-le-nous savoir à l’étape de la demande d’emploi.

L’utilisation de l’intelligence artificielle (IA) dans le domaine du recrutement en est à ses balbutiements. Nous savons que vous pourriez vous demander comment et pourquoi nous y avons recours. À certains stades de notre processus de recrutement, nous comptons sur l’IA pour améliorer votre expérience. Par exemple, pendant l’examen du curriculum vitæ ou l’élaboration d’une liste de recommandations personnalisées, un agent conversationnel pourrait vous demander des précisions ou fixer avec vous un rendez-vous pour l’entrevue. L’IA nous aide à mieux lutter contre les préjugés, car l’évaluation des candidats se fait de façon juste et équitable, sans que les informations d’identification comme le nom ou le sexe soient connues. Elle nous permet également de mieux repérer les bons candidats pour un poste et d’évaluer le lien entre leurs compétences, leur expérience et leurs chances de réussir chez PwC Canada. Bien que l’IA facilite certaines étapes de notre processus de recrutement, les décisions finales d’embauche sont toujours prises par des personnes. Pour en savoir plus sur l’utilisation et la protection de vos données personnelles, consultez notre politique sur la protection des renseignements confidentiels (https://www.pwc.com/ca/fr/privacy-policy.html).