HubSpot Account Manager - Fully Remote

About The Company

We’re partnering with a fast-growing revenue and growth consultancy that helps B2B businesses scale in smarter, more sustainable ways.

Recognised as a HubSpot Diamond Partner, the consultancy has evolved rapidly into an AI-first business, embedding automation and intelligent workflows across sales, marketing and customer operations to drive real commercial outcomes, not just activity.

The team is lean, fully remote, and distributed across Australia and APAC. There is no corporate red tape, no hierarchy for the sake of it, and no ego culture. People are encouraged to think critically, take ownership, and contribute ideas early.

The Role

As their HubSpot Account Manager, you will sit at the centre of the client relationship, bridging the gap between onboarding and long-term client success. This is an account-led role focused on owning conversations, shaping solutions, and ensuring clients see ongoing, measurable improvements from their HubSpot and AI-enabled systems.

You will work closely with HubSpot specialists and delivery teams to map phased rollout plans, guide implementation, and continuously refine sales and marketing workflows. While you will stay close to delivery, your primary value comes from understanding the client’s business, setting direction, and keeping everything aligned to outcomes.

What You’ll Do

• Act as the main contact for clients and lead the conversations that uncover their goals and reporting needs.

• Turn client objectives into clear briefs for HubSpot specialists and the solutions architect.

• Set and manage expectations around communication, timelines and deliverables, including reining in clients when needed.

• Oversee delivery end to end, working closely with technical teams and reviewing work before it goes to clients.

• Understand how clients use their systems and where HubSpot and connected workflows can be improved.

What You’ll Bring

• Experience working in a HubSpot agency environment, with a strong understanding of the platform and how it is used in real client scenarios.

• A solid grasp of go-to-market activity, lead generation and marketing workflows, and how these tie back to broader business objectives.

• Clear, confident communication skills, with the ability to guide client relationships in a structured, calm and pragmatic way.

• The confidence to take ownership of client outcomes, ask thoughtful questions, and translate complexity into clear next steps.

This Role is for You If...

• You are looking for an account-led role where you own the client relationship end to end, rather than sitting primarily in hands-on implementation.

• You are comfortable setting expectations, managing boundaries, and guiding clients with a calm, structured approach.

• You enjoy working across different clients and industries, and feel energised by switching context while keeping outcomes front of mind.

This Role is Not for You If...

• You are looking for a hybrid or hands-on implementation role. This position is intentionally account-led rather than delivery-led.

• You prefer someone else to set boundaries or manage client expectations for you.

• Your primary strength is deep specialisation in a single tool. This role requires broader commercial and systems thinking rather than tool-first execution.

Perks & Benefits

• Competitive base salary plus bonuses tied to client success, upsells, and retainers.

• 100% remote, flexible hours, your productivity matters most.

• Mentorship from seasoned leaders, ongoing training, and the potential to become a practice lead or thought leader in the industry.

• We value ideas and experimentation, and we continuously improve perks and benefits as we scale.

At Fulcrum, we celebrate diversity and know that differences help us thrive. We are committed to inclusion and equal opportunities at every stage of the recruitment process. Imposter syndrome can sometimes hold people back, if this role excites you, we encourage you to apply.