HRIS & Ops Lead

Location: Cambridge, UK – Applicants should be based (or willing to relocate) within a comfortable commuting distance of our office to attend onsite as required.

Are you ready to take charge of transforming and enhancing our People & Culture operations systems?

As an HRIS & Ops Lead, you’ll run the operational “engine room” for People & Culture owning and evolving our HRIS (HiBob), including configuration changes, automation, and workflows to support key people programmes like performance cycles, recognition and values awards, and soft skills evaluation.

This opportunity is ideal for someone who is ready to make an impact ensuring that system foundations and processes are strong, data is accurate and dependable, and our people operations continue to grow with us.

What you’ll be doing:

• Own and evolve our HRIS (Bob) to power key People & Culture programmes, delivering configuration changes and workflow automation that make performance cycles, recognition, and feedback smoother and more scalable.
• Be the guardian of HR data integrity, ensuring job titles, grades, hierarchies, and org structures are accurate so leaders can trust the data behind people decisions.
• Run joiner, mover, and leaver operations end-to-end, coordinating across IT, Facilities, Hiring Managers and Payroll to deliver a joined-up, reliable employee experience.
• Lead HRIS change delivery from idea to release, capturing requirements, testing thoroughly, planning releases, and communicating clearly so changes land safely and with confidence.
• Own operational reporting inputs and KPI tracking, translating headcount movement, mobility, and org changes into dependable insights that help People & Culture plan and prioritise.
• Keep contracts and core documentation running with precision, maintaining templates and issuing letters that protect consistency, compliance, and a great experience for employees and managers.
• Support key annual people processes like merit and bonus, ensuring operational execution is slick and timely when it matters most to our people and leaders.

What we’re looking for:

• Demonstrated HRIS ownership in an operational setting, including system configuration and workflows. Experience with HiBob is a bonus.
• Experience managing end-to-end HRIS process changes, from requirements capture to stakeholder updates.
• Proven track record in employee lifecycle administration (joiners, movers, leavers) with a focus on accuracy in high-volume or deadline-driven activities.
• Experience maintaining HR data integrity and producing reliable reporting inputs.
• Proven handling of sensitive employee data with adherence to confidentiality and secure data handling policies.
• Ability to produce employment contracts, variations, and standard P&C letters, ensuring document control.
• Experience using Power BI to build or maintain dashboards and reporting would be a bonus.

What we offer:

When you join Jagex you can look forward to a generous Perks & Benefits package including:

• Private Healthcare, including Dental Plan.
• Discretionary annual performance bonus.
• Minimum 6% Pension contributions.
• Life Insurance.
• Enhanced family leave policies from day 1.
• Flexible working hours.
• 25 days annual leave + Bank holidays & the option to buy/sell holidays + so much more!

About Jagex

We are Jagex: The RuneScape Company. Home to one of gaming’s most enduring success stories. We create deep, community-powered games with worlds that evolve, inspire, and endure. Our flagship MMORPG franchise, RuneScape, has welcomed over 300 million player accounts, inspiring generations of players across PC and mobile for 25 years.

As we begin our 26th year, we are accelerating our strategy to expand RuneScape into a broader ecosystem of forever games and connected experiences, grounded in a renewed commitment to integrity and fair play. This includes the reduction of monetisation mechanics, as well as the launch of RuneScape: DragonWilds into Steam Early Access in 2025, representing a major step in building a multi-genre future for the RuneScape universe. We remain focused on building enduring worlds, empowering player-led innovation, and laying the foundations for the boldest era in RuneScape’s history. For more information, visit www.jagex.com.

Headquartered in Cambridge, United Kingdom, we are home to passionate creators, storytellers, engineers, and even a few dreamers, all united by a single mission to shape the future of online worlds and empower players to make them their own. We’re looking for people to join us who share our ambitions and values. We foster an inclusive workplace built on trust, autonomy, and a shared passion for creating experiences that inspire our communities.

Our values guide everything we do: We Embrace Fellowship by collaborating and sharing openly. We Hone our Craft by always learning and improving; We Honour our Vows by being honest and transparent; We are our Customers’ Heroes by striving to understand our team & player needs, and We Seize The Day by making the most of every opportunity.

Join us. The next era of RuneScape and the next chapter of Jagex: The RuneScape Company starts now.

We are committed to providing equal opportunities and creating an environment where everyone can thrive. We welcome applications from all backgrounds, and we recruit, develop, and promote based on merit and ability.

If you require any reasonable adjustments to support you during the recruitment process, please let us know when you’re invited to interview.