HRIS Customer Implementation Specialist

Workstream is a mission-driven company building the all-in-one HR, payroll, and hiring platform for managing the hourly workforce. There are 2.7 billion hourly workers, making up 80% of the global workforce, but this market has been heavily underserved by technology and deserves better. Workstream has been purpose-built for the hourly workforce from day one so that these businesses and their employees can thrive.

Our customers include leading brands from multiple sectors, including Burger King, Carl's Jr./Hardee's, IHOP, KFC, and Culvers. We are a high growth series B company and quickly expanding our product portfolio to deliver on our vision. We are backed by legendary VCs and industry experts like Founders Fund, BOND, and Coatue.

Values

Here’s our Company Values and we’d love to have individuals who can be a culture add to our team!

What We Offer

• Permanently Remote

• Pay wired directly to your bank account

• $50 monthly Medical Stipend

• 13th Month Pay

• Performance based bonuses

• Flexible PTO

• Enjoy company time off during some of the major US Holidays

• Career fast track for performers and internal mobility

• Learn from a team of Stanford, MIT, Google and Harvard alumni

Grow With Us

We are looking for a full-time, dedicated, and passionate HRIS Customer Implementation Specialist to join our growing team. This person will be a core member of our customer success team, and will be well-positioned to succeed - the entire company from sales, customer success, product, and engineering are all aligned to make sure our customers are successful!

You will primarily lead new client onboarding for SMB clients for their first 30 days. To do this, you have empathy for people, can explain complex concepts clearly and concisely both via email and via video calls, are tech-savvy, and have the ability to ask probing questions. You will be measured on how successful clients get onboarded to Workstream via a balanced scorecard.

This is a remote position and based in the Philippines. We will have occasional gatherings of the entire team in Metro Manila (a few times a year). You are expected to work Philippines night shift, to support US based customers. This is a customer-facing role, where you will be on video and voice calls Zoom calls (video on) with customers daily.

Day In The Life

• Run scaled, defined implementations with our SMB HRIS customers.

• Own the implementation process end-to-end for assigned accounts which include: successful implementation and training of the software to drive adoption by new clients

• Lead multiple implementation calls daily with new customers

• Setting accurate expectations with clients and internal stakeholders

• Escalating high-severity requests or issue escalations as needed

• Participating in cross-functional groups to establish enhancements to communications, tools, and products

• Be an expert in Workstream, so you can guide new users and answer their questions

• Keep track of client activity, notes, and next steps clearly in our success software

• Incorporate internal and external feedback to drive continuous improvements in the onboarding process

• Learn from your assigned clients to build and maintain templates

Who You Are

• Minimum of 1-2 years of experience in customer-facing roles and preferably have worked at software, restaurant technology, or HR technology companies.

• Can adapt and remain flexible with ever-changing processes

• Willing to roll up your sleeves and get your hands dirty attitude; no job is too big or too small.

• You excel under high pressure in fast-paced environments with competing priorities.

• Top-tier communication skills across email, phone, and video conferencing.

• Ability to both interpret customer questions and provide pointed answers tailored to their needs.

• Ability to capture customer feedback and recognize key areas for improvement in our internal processes.

• High-speed and stable primary and backup internet connection (at least 20 Mbps). Please note that we will require you to submit a document showing a screenshot of your speed test results for your main and backup connections.

• Must be willing to attend occasional meetings in Metro Manila

Know More About Workstream

• https://www.workstream.us/blog/funding-series-b

• https://techcrunch.com/2021/08/26/workstreams-text-based-recruitment-tool-gets-a-48m-bet-from-bond-and-beyond/

• https://techbuzz.news/buzzworthy-august-27-2021/

Additional Information

Workstream provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

We are committed to the full inclusion of all qualified individuals.