HRConnect Consultant - Customer Experience with German (12 months contract)

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people's lives across several key therapeutic areas – immunology, oncology, neuroscience, and eye care – and products and services in our Allergan Aesthetics portfolio. For more information about AbbVie, please visit us at www.abbvie.com. Follow @abbvie on Twitter, Facebook, Instagram, YouTube and LinkedIn. 

HRConnect Consultant acts as the point of contact for employees and managers HR inquiries providing them with outstanding HR service and maintain high customer satisfaction. In this role you will help AbbVie colleagues succeed at work by supporting them resolving HR related queries, processing transactions as a contractor.

Responsibilities:

• Provide advice to employees and managers related to HR processes, system time and absence tracking, policies, and general questions through various channels like phone, chat or email
• Provide accurate, valid, and complete information to the employees by using the right methods and tolls (procedures, policies, knowledge databases)
• Navigate employees and managers with self-service transactions and processes 
• Maintain data in our HR system (Workday)  
• Manage HR documentation (employment contracts)
• Cooperate closely with colleagues from other HRConnect Teams for outstanding service delivery 
• Initiate the conversations with internal and external stakeholders (i.e. Business HR, Benefits, Total Rewards, Finance and other) to constantly improve the service quality and efficiency
• Actively looking for continuous improvement ideas and running some of the initiatives towards process improvements and automation
• Keep the process documentation up-to-date
• Deliver system and process training to new joiners
• Support any projects run within the Business area
• Maintaining a positive, empathetic, and professional attitude toward customers at all times

Qualifications:

• Proven customer service experience (1-3 years)
• Strong written and oral communication skills in English (C1) and German (C1)
• Experience with HR service and processes as well as HRIS tools and systems considered as an asset 
• Customer orientation and ability to adapt to the changing environment quickly
• Team player attitude and transparent communications skills 
• Continuous improvement mindset
• Experience in project management considered as an asset
• Ability to multi-task, prioritize, and manage time effectively
• Bachelor’s degree

We offer:

• Chance to become a part of dynamically growing biopharmaceutical company.
• Friendly organizational culture.
• Hybrid working model (3 days in the office, 2 days from home).
• Training opportunities and professional development.
• Flexible working hours and additional days off (Abbvie Days).
• Charity initiatives incl. Week of possibilities - days of employee volunteering.
• Extensive benefits package (Multisport, private medical care, life insurance).
• Wellness initiatives – global events promoting work-life balance, physical and mental well-being

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community.  Equal Opportunity Employer/Veterans/Disabled. 

US & Puerto Rico only - to learn more, visit https://www.abbvie.com/join-us/equal-employment-opportunity-employer.html

US & Puerto Rico applicants seeking a reasonable accommodation, click here to learn more:

https://www.abbvie.com/join-us/reasonable-accommodations.html