HRBP Premium Accounts

About PhonePe Limited:

Headquartered in India, its flagship product, the PhonePe digital payments app, was launched in Aug 2016. As of April 2025, PhonePe has over 60 Crore (600 Million) registered users and a digital payments acceptance network spread across over 4 Crore (40+ million) merchants. PhonePe also processes over 33 Crore (330+ Million) transactions daily with an Annualized Total Payment Value (TPV) of over INR 150 lakh crore.

PhonePe’s portfolio of businesses includes the distribution of financial products (Insurance, Lending, and Wealth) as well as new consumer tech businesses (Pincode - hyperlocal e-commerce and Indus AppStore Localized App Store for the Android ecosystem) in India, which are aligned with the company’s vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture:

At PhonePe, we go the extra mile to make sure you can bring your best self to work, Everyday!. And that starts with creating the right environment for you. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. PhonePe-rs solve complex problems and execute quickly; often building frameworks from scratch. If you’re excited by the idea of building platforms that touch millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us!

Job Objective We are looking for a strategic HR Business Partner for our Merchant Business. The role holder will develop and execute the HR strategy in close partnership with the regional leadership team while driving national-level interventions.

Role & Team The role is based in our HO at Bangalore and will anchor the HR agenda for 3 key regions within the merchant business. There is one team member reporting to the role holder

Scale & Scope: The role holder will manage a massive span of `~1000 employees, spread across regions

National Charter: In addition to regional responsibilities, the role holder will own multiple All-India Charters for the entire Sales Business. You will act as a subject matter expert and implementation lead for national projects in areas such as Talent Management, Performance Architecture, Capability Building, Governance, or HR Operations.

• Environment: This role offers an excellent opportunity to experience the best of both worlds: the scale of traditional retail/FMCG and the agility of startup ways of working.

Reporting: The role reports into the National HRBP Lead for Premium Sales

Responsibilities

Business Partnering

• Strategic Alignment: Partner with Regional Heads to deliver on business targets (revenue, growth, expansion) by providing tailored HR solutions.

• Attrition Management: Proactively track attrition through data analysis and take corrective actions as necessary.

• Stakeholder Management: Maintain strong individual connections and regular touchpoints with stakeholders from the assigned business group.

Partner in Building AOP (Annual Operating Plan)

• Partner with business leaders and finance to plan the People AOP based on planned business growth.

• Ensure the People AOP is translated to the larger team and manage adherence to manning and cost budgets.

Talent Management

• Performance Management: Oversee the PM process including goal setting, check-ins, and final evaluation.

• Succession Planning: Enable the talent process by conducting holistic reviews of talent to create a strong succession bench.

• Performance Coaching: Facilitate discussions regarding low performers, ensure the creation of Performance Improvement Plans (PIP), and track achievement

• Engagement: Drive organization connect surveys; analyze results, identify concern areas, and consult with business heads to draft mitigation plans.

• Talent Acquisition - Co-own the talent acquisition charter along with the recruitment team and ensure manning as per AOP for the respective regions

Capabilities & Requirements

• Education: MBA in HR, batches 2022-24

• Experience: 2-6 years of experience in HR Business Partnering,

• Agility: Exposure to a start-up or high-growth environment is an added advantage.

• Key Traits: Spikes in problem-solving, influencing/building consensus, and high ownership.

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

• Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance

• Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System

• Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program

• Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy

• Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment

• Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

Our inclusive culture promotes individual expression, creativity, innovation, and achievement and in turn helps us better understand and serve our customers. We see ourselves as a place for intellectual curiosity, ideas and debates, where diverse perspectives lead to deeper understanding and better quality results. PhonePe is an equal opportunity employer and is committed to treating all its employees and job applicants equally; regardless of gender, sexual preference, religion, race, color or disability. If you have a disability or special need that requires assistance or reasonable accommodation, during the application and hiring process, including support for the interview or onboarding process, please fill out this form.

Read more about PhonePe on our blog.

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