HR Support III

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Responsibilities include the following and other duties may also be assigned:

Leadership Capacity:

Lead a Compass as per process assignment

Act as Compass Team Lead Back Up (as and when needed)

Innovation:

Actively identifies knowledge gap, work with team and HR COE to build knowledge article enabling consistent and easily accessible information for better service delivery

Work in ambiguous situation where the task at hand may not be clear but with guidance and working together as a team, takes ownership and/or contribute to making things better

Contribute by collaborating with team members on building the knowledge-based article and other centralized information (e.g. Work Instructions, standard response, FAQ)

Manage the regular reviews of the process documentations of their workstream to ensure materials are updated and accessible to AskHR team members

Initiates to have continuous improvement mindset, helps to raise problem cards, leads, or assists with A3s

Identifies gaps in processes and works with coordinator, supervisor and team members to close gaps as guided by our problem-solving framework through A3s

Organizational Impact:

Assigned to Facilitate new hire training (operations specific) in close collaboration with coordinator and supervisor

Suggests standardization of processes and implementation of HMWs /MOWs in collaboration with GABS team

If assigned as Compass Team Lead (CTL) only: investigates case escalations / reopens for the Compass assigned. Works with Workstream Coordinator and/or Supervisor to take appropriate action relating to process knowledge and daily operations of Compass process assigned

May represent WS in projects/provides info relating to their workstream scope to project teams

Processes cases according to WS needs and in individual alignment with coordinator / supervisor

Collaborates with workstream coordinator and/or supervisor to help mitigate identified risks in the process scope

Manage enquiries using ServiceNow case management tool, evaluate and understand the case, resolved at first point of contact and/or escalate the queries with a customer centric approach.

Build strong collaboration with senior team members, HR Tier 2, HR COE and HRBP on ensuring alignment and consistency. ONE Voice in HR

Provide transactional support, reporting requirements and administrative tasks within the scope of the AskHR Service Delivery Catalogue across employee lifecycle processes (e.g. hiring, job change, termination)

Handle cases and data with accuracy, care, sensitivity and with utmost confidentiality

System knowledge/experience in Workday, ServiceNow, Five9, DocumentumResponsibilities may include the following and other duties may be assigned.

• Provides centralized human resource administration and support across a variety of processes and programs including Global Rewards, Global Talent & Leadership Development, Global HR Operations, Employee Relations, and Payroll.
• Collaborates across the Human Resources function to establish operational standards and procedures that are leveraged to respond to employee and manager questions, ensures transactions are processed accurately and human resource programs and processes are administered effectively and efficiently.

OFFICE SUPPORT CAREER STREAM: Individual contributors who provide organizational related support or service (administrative or clerical) for other members within the organization. The majority of time is spent in the delivery of support services or activities, typically under supervision.

DIFFERENTIATING FACTORS

Autonomy: Seasoned individual contributor who provides assistance and training to lower level employees.
Performs a wide variety of non-routine clerical and administrative tasks and may support special projects or assignments.
Works under limited supervision.

Organizational Impact: Works to deliver day-to-day objectives with significant impact on achievement of results for the job area Work involves obtaining or providing information or data requiring some explanation or interpretation.
Work consists of tasks that are typically not routine.

Innovation and Complexity: Makes minor changes in systems and processes to solve problems or improve effectiveness of job area.
Expected to independently propose solutions to problems for manager review.

Communication and Influence: Communicates typically with internal and external contacts.
Obtains and provides information on matters of moderate importance to the job area.

Leadership and Talent Management: Responsible for providing guidance, coaching and training to other employees within job area.

Required Knowledge and Experience: Requires broad practical knowledge of operational systems and practices typically gained through extensive experience and/or education.
Requires minimum of 4 years of relevant experience.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. 

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.  We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
 

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. 
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here