HR SSC - HR Specialist

We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.

Primary Responsibilities

• Provide timely human resources services to the internal clients across the APAC countries under the Regional Shared Services Centre, which include liaising with different countries HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.

• Focus of the Specialist:

• Employee Welfare (including Employee ID Administration, Employee Mobility Administration and Expatriate Administration)

• Human Resources Information System – HRIS (including HR Sharepoint and HR Teamsites / Intranet, Social Media – Viva Engage & local statutory board portal support).

• Talent Management (including Hire-to-Retire process administration).

Specific Responsibilities

• Provide timely and effective services in various functions / areas of the HR Service Centre in meeting the Service Level Agreement (SLAs) and the stakeholders’ concern, particularly on Payroll and Benefits matters.

• Performs the day-to-day HR service centre processing, including Payroll, Compensation & Benefits, Employee Welfare, HRIS, as well as liaison with different stakeholders in APAC countries.

• Act as the Employee Lifecycle Champion to ensure the accurate and effective delivery of HR solutions in line with the governed policies of the APAC countries, as well as compliance to the country-specific legal requirements:

• Partner with countries HR Business Partner and business stakeholders to facilitate the pre-onboarding of the new hires, promotions, transfers, and other compensation actions

• Troubleshoot gap and delays of the HR transactions & resolve with a long-term efficient solutions.

• Develop training materials and educate employees on the usage of existing / new / updated systems to equip employees with the necessary knowledge to deal with APAC HR Shared Services.

• Handling the employees’ request, inquiries and complaints, at the first call resolution where possible.

• Perform the ongoing day-to-day HRIS and data update / upkeep between various system platforms (such as Workday, Dayforce/Ascender HRIS, SmartRecruiter, BOSS, etc.) to ensure the smooth running of HR operational activities.

• Handle & coordinate new employees’ pre-onboarding process to ensure the timely onboarding of the talent across APAC countries.

• Provide support on data, report from all platforms, and consolidate data into meaningful reports and presentations.

• Provide comprehensive analytical and reporting support to identify opportunities to impact operational results, make changes to processes, and support strategic initiatives.

• Serves as point of contact for Managers and Employees to answer HR Systems, and Self Service questions and resolve issues. Follows up in a timely and efficient manner to ensure line manager questions and issues are resolved and routed appropriately.

• Managing the administration support, including HRIS administration, payroll processing, letters and contracts preparation.

• Facilitate and support C&B annual activities including the annual salary review and bonus plan.

• Ensure the daily activities in the HR service centre are comply to the standard work procedures and related legal requirements.

• Continuous strike for “zero error” target in achieving the “Centre of Excellence” in HR deliveries.

• Maintain a high performance culture within the service centre.

• Analyse variances in operations and initiate cost reduction as appropriate.

• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.

• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Degree/Diploma in Human Resources, Economics, Business Administration or equivalent.

• Minimum 3 years experience in human resources, preferable with exposure to HRIS administrator roles in multiple countries in APAC region.

• Demonstrate sound knowledge in Payroll Applications (Workday, Dayforce / Ascender, Technosoft) & HRIS trends, best practices, design, solution evaluation and the use of appropriate technologies.

• Knowledge in Employment Act, ISO9001 or relevant shared service standard is an added advantage.

• Knowledge in using computer/MS Office is a prerequisite and exposure to process automation (such as Power Automate, Copilot Studio, RPA) is an added advantage

• Key criteria to success:

• Zero error in delivering HR services.

• Prompt action in managing every enquiry from the employees.

• Eliminate waste & improve efficiency of services.

• Key relationship:

• Country HR / Business Stakeholders

• Employees

• System vendors / service providers