HR Service Representative - Tier 2

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Job Details

Present throughout the country with 24 distribution centers and a committed team of professionals, Alliance Healthcare Spain is one of the leaders in pharmaceutical distribution in the Spanish market and is part of Cencora, a global reference company in the healthcare sector.

The HRSC (HR Solution Centre) In-Country Tier 2 HR Service Representative plays a key operational role in those Cencora countries in Europe with large and complex populations. The role is an in-country specialist, able to solve specific questions and problems relating to the specific country that they serve.

The role reports to the HRSC In-Country Tier 2 Leader in Lithuania. The role will also have access to a local HR leader who can help them with country specific issues.

Responsibilities:

Respond to and resolve specific country queries passed to them by the HRSC Tier 1 team in Lithuania

Be an expert in local policies, processes and practices for all Cencora companies within that specific country

Where necessary, act as a key contact for any specific local language needs for HR processes in that country

Complete Workday tasks for that country which need specific local knowledge

Help to identify recurring issues and propose solutions for service enhancement to the HRSC In-Country Tier 2 Leader in Lithuania

Work within agreed SLAs for both response and resolution time

Act on any specific survey feedback received

Work closely with the Operational Excellence and Training teams to identify and implement areas of improvement.

Specific Country Responsibilities:

Policy Updates / Legislation Changes: Collaborating with the Knowledge team to ensure all country policies are current and compliant.

Reporting: Providing support for specific reporting requirements.

Auditing: Support with external and internal audits. Along with completing regular required audits to ensure that data remains up to date.

Support in-country HR projects where needed

Support HRBPs with the ongoing projects where needed

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Skills required:

Ability to model behaviours that reflect the organization’s core values.

Excellent oral and written communication skills and customer service skills.

Ability to interact effectively with all levels of internal and external customers, including the ability to build and manage effective working relationships.

Ability to organize, prioritize, and follow through to completion on multiple tasks.

Ability to work independently, using judgement to know when to raise concerns and risks

Confidentiality in handling sensitive employee information.

Analytical mindset and ability to solve problems escalated to them from multiple countries

Continuous service and process improvement mindset

Fluency in the local language of the country is essential as is a good working level of English.

Workday and ServiceNow experience would be considered an advantage

Experience in Shared Services centers, or global companies would be considered an advantage

This position is temporary, initially for 6 months.

What Cencora offers

Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.

Full time

Affiliated Companies
Affiliated Companies: Alliance Healthcare España S.A.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email [email protected]. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned