HR Service Delivery Specialist

D-ploy is an IT and Engineering Solutions company operating across the EMEA region, including Switzerland, Germany, Czech Republic, Austria, the UK, and the USA.
We are committed to delivering innovative, people-driven services to our clients through trusted partnerships and operational excellence.

We are looking for a HR Service Delivery Specialist (Payroll, Time & Benefits) to our key projects designing innovation tools, training and experiences. ! This role lasts initially until the end of 2026 with expected extension, where only a freelance form is available as form of cooperation.

Key Responsibilities

• Process end-to-end employee lifecycle activities, including hiring, job changes, terminations, benefits enrollment, and maintenance of earnings and deductions as part of pre-payroll inputs.
• Deliver accurate and timely HR operational services across one or more areas such as Hire-to-Retire, Payroll, Time & Attendance, and Benefits Administration.
• Collaborate closely with internal P&O / HR teams as well as external service providers delivering employee-related services.
• Maintain accurate and up-to-date employee data in HR systems and case management tools, ensuring transactions are completed within agreed SLAs and KPIs.
• Perform quality checks and ensure first-time-right processing, applying defined internal control principles (e.g. four-eye review).
• Coordinate payroll activities with internal stakeholders and external payroll vendors, validating inputs and outputs including variable pay, deductions, and statutory contributions.
• Support employees and managers by resolving HR, payroll, time, and benefits-related queries in a timely and professional manner.
• Manage time and attendance processes, including absences, leaves, and working hours, ensuring compliance with local labor regulations and internal policies.
• Oversee benefits administration processes, including enrollments, life events, terminations, and escalations with benefits providers.
• Ensure compliance with local labor laws, data protection standards (e.g. GDPR), and internal HR policies.
• Support internal and external audits by maintaining audit-ready documentation and providing accurate, timely responses.
• dentify opportunities for process improvements and support operational excellence initiatives and HR transformation projects.

Requirements:
• 3–5 years of experience in HR Operations, Service Delivery, or a similar role, preferably within a regulated or international environment.
• Solid hands-on experience with employee lifecycle management, payroll coordination, time & attendance, and/or benefits administration.
• Strong working knowledge of local labor law, HR compliance, and payroll related processes.
• Experience working with HRIS and case management systems (e.g. Workday, SAP, ServiceNow or similar).
• Ability to work independently while collaborating effectively in a matrix and multi-vendor environment.
• Excellent organizational skills with strong attention to detail and commitment to data accuracy.
• Proven ability to work under pressure and manage multiple priorities in a fast-paced environment.
• Strong communication and stakeholder management skills.
• Fluency in English (written and spoken).
• French and Dutch/Flemish language skills are required.
• Understanding of operational metrics such as SLAs, KPIs, turnaround time, and quality measures.
• Candidates must declare criminal record extract not older than three months

Benefits:
• Flexible working conditions

• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment

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