HR Operations Specialist

Groupon is a marketplace where customers discover new experiences and services everyday and local businesses thrive. To date we have worked with over a million merchant partners worldwide, connecting over 16 million customers with deals across various categories. In a world often dominated by e-commerce giants, we stand out as one of the few platforms uniquely committed to helping local businesses succeed on a performance basis.

Groupon is on a radical journey to transform our business with relentless pursuit of results. Even with thousands of employees spread across multiple continents, we still maintain a culture that inspires innovation, rewards risk-taking and celebrates success. The impact here can be immediate due to our scale and the speed of our transformation. We're a "best of both worlds" kind of company. We're big enough to have the resources and scale, but small enough that a single person has a surprising amount of autonomy and can make a meaningful impact.

Groupon is the marketplace for local businesses! Founded in Chicago, Groupon connects customers with local merchants. Our goal is to help businesses grow while enabling our subscribers to take advantage of services at attractive prices.

Who are we looking for? We're looking for our hidden gem — an HR Operations Specialist for Poland to join our fabulous team.

Where? You will be based in Warsaw.

What will your mission be? At Groupon, there's no room for boredom. As an HR Operations Specialist, you will be the primary HR point of contact for employees and managers in Poland, ensuring smooth day-to-day operations and delivering an excellent employee experience.

What You'll Be Doing:

• Sort and respond to incoming employee requests within agreed service deadlines (via Jira, Asana, email, chat, etc.).

• Provide operational HR support to employees and managers and train them on self-service platforms.

• Carry out transactional procedures on the HR platform (new hire creation, contract changes, salary increases, promotions, terminations, etc.).

• Prepare and verify employment documents, job and remuneration certificates, and work certificates.

• Ensure accurate and timely maintenance of employee records in Workday.

• Collect, verify, and manage all internal changes — positions, bonuses, personnel and contractual data.

• Obtain authorised signatures for all internal and legally required documents.

• Support onboarding of new hires, including assisting foreign employees in the legalization process; coordinate offboarding.

• Collect payroll supporting information and cooperate with the payroll team on a regular basis.

• Maintain employee benefits administration and manage relationships with benefits vendors.

• Provide counselling to employees and managers on Polish labour law, payroll legislation, and internal procedures.

• Conduct training sessions for employees and managers.

• Actively identify gaps in processes and propose and implement improvements to enhance HR effectiveness.

• Prepare reports, analyses, presentations, and handouts as required.

• Support the Country HR Partner in managing employee satisfaction and productivity.

• Support policy updates, HR projects, and associated manager training.

• Ensure the company intranet and employee-facing documentation is kept up to date.

What We're Looking For:

• 1–2 years of experience in HR Administration, HR Generalist, or HR Operations role.

• Strong knowledge of Polish labour law (employee lifecycle: onboarding, offboarding, contract amendments, work certificates, penalties, ER cases, benefits, and payroll).

• Fluent Polish and English (C1 level minimum); an additional European language is a plus.

• Very good knowledge of Excel; proficiency in Google Workspace (Gmail, G-Docs, G-Sheets).

• Familiarity with Workday or similar HRIS is a plus.

• Experience in an international company.

• Fast learner, open-minded, analytical and conceptual thinker.

• Detail-oriented with strong multitasking and time management skills.

• Public speaking and training delivery skills are a plus.

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Why Join Us?

• A caring, collaborative team operating across multiple countries.

• A strongly meritocratic culture where the most capable individuals grow rapidly.

• Exposure to international HR practices and cross-country projects.

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What is our mindset?

We compare ourselves to a sports team, striving to assemble the best team with the available resources. While maintaining values like fairness, mutual support, and respect, we also focus on performance, aiming to build a top-notch organization capable of delivering excellent results quickly.

Our culture is built on courage, ambition, and is strongly meritocratic, allowing the most capable individuals to grow rapidly.

Groupon is an AI-First CompanyWe’re committed to building smarter, faster, and more innovative ways of working—and AI plays a key role in how we get there. We encourage candidates to leverage AI tools during the hiring process where it adds value, and we’re always keen to hear how technology improves the way you work. If you’re passionate about AI or curious to explore how it can elevate your role—you’ll be right at home here.

Groupon’s purpose is to build strong communities through thriving small businesses. To learn more about the world’s largest local e-commerce marketplace, click here. You can also find out more about us in the latest Groupon news as well as learning about our DEI approach. If all of this sounds like something that’s a great fit for you, then click apply and join us on a mission to become the ultimate destination for local experiences and services.

Beware of Recruitment Fraud: Groupon follows a merit-based recruitment process without charging job seekers any fees. We've noticed an increase in recruitment fraud, including fake job postings and fraudulent interviews and job offers aimed at stealing personal information or money. Be cautious of individuals falsely representing Groupon's Talent Acquisition team with fake job offers. If you encounter any suspicious job offers or interview calls demanding money, recognize these as scams. Groupon is not responsible for losses from such dealings. For legitimate job openings (and a sneak peek into life at Groupon), always check our official career website at Groupon Careers