HR Operations Specialist

Join our Movement and Champion Restaurant Culture! 💚

At TheFork we believe that the best things in life happen around the table. As the leading restaurant booking platform in Europe, we connect the broadest community of loyal diners with the world’s favorite restaurants. Powered by innovation and a deep passion for the restaurant industry, we create unique dining experiences across 11 countries.

We’re part of the Tripadvisor Group and proud to be building a diverse, people-first culture where “respect”, “ownership”, “growth” and “better together” values thrive.
If you’re passionate about food, technology, and making a real impact, your seat at the table is ready.

👉 Discover life at TheFork

What you will do:

This is a temporary, 6-month long placement.

Working closely with the business under the supervision of a Senior HR Operations Manager, you will play a key role in supporting our People operations and helping make TheFork an exceptional place to work. This role requires a strong service mindset, high levels of rigour and organisation, adaptability, and an interest in solving complex operational challenges.

• Provide day-to-day HR operational support to HR Business Partners, managers and employees

• Manage core HR administration activities, including employee onboarding, benefits administration, and handling employee queries through our Ticketing system (ServiceNow).

• Support HR data management and reporting, ensuring accuracy and consistency across HR systems (Workday, benefit portals).

• Prepare variable data for payroll processing in close collaboration with Payroll CoE.

• Act as a reliable point of contact for employee inquiries, ensuring timely, clear, and professional responses.

• Contribute to cross-functional HR projects and initiatives aimed at improving HR processes and ways of working.

• Support HRIS improvements and system updates in coordination with internal stakeholders.

• Collaborate closely with teams such as Talent Acquisition, Payroll, Benefits, Accounting, OfficeX, and IT to ensure smooth and compliant HR operations.

Who you are:

You Must Meet These Critical Qualifications

• Proven experience in HR Service Delivery, HR Operations, or People Administration within an international or fast-paced environment.

• Fluent in Italian and English (C1+).

• Educational background in HR, Business Administration, or a related field, or equivalent practical experience.

• Hands-on experience supporting core HR processes, including onboarding and offboarding, contract administration, and employee data management.

• Meticulous and detail-oriented, with strong written and verbal communication skills.

• Confident user of Excel and Google Workspace tools.

• Open-minded and adaptable, with a practical, solution-oriented approach.

You Can Impress With These Additions

• German language skills.

• Experience with Workday and case management or ticketing systems.

• Exposure to shared service or centre-of-excellence models.

• Interest in process improvement and operational efficiency.

What we offer you:

😄 An awesome team

🏠 A temporary contract

⚖️Flexible working environment (2 days home office per week + up to 4 total weeks additional flexibility during the summer period and in December to work fully remotely)

💸 Competitive fixed salary

🍕 Lunch vouchers available for each working day

🌎 International teams and a multicultural environment spanning 10 offices across Europe

🤝 Highly inclusive working environment

🤸‍♀️ Lifestyle benefits that can be used to reimburse expenses related to physical and leisure activities, family support, travel etc

🎓 Continuous learning and development programs

😌 Free access to the Calm app to help you build resilience wherever you are in your mental health journey

🐣Dedicated parental leave and caregiver leave policies (12 weeks fully paid)

💗 Welfare allowance school costs, elderly care, babysitting costs, transportation, travel leisure

🍴 Amazing offices with dining, coffee points and leisure area

🎤 Team building events

All hiring happens through our careers site and official email. We do not text or ask for payment during the hiring process. Please report any suspicious messages immediately.

We believe that we are better together, and we welcome you for who you are. We endeavor to ensure that everyone - regardless of ability, age, socio-economic & cultural background, ethnicity, faith, gender, gender expression, gender identity, ideology, national origin, race, sexual orientation, marital status, or any characteristic protected under applicable law -has the opportunity to reach their full potential. At TheFork, we want you to bring us your unique perspectives and experiences, so we can collectively continue disrupting the restaurant industry and go from good to great.

TheFork is committed to a fair recruitment process. If you have special needs and require reasonable support during your application, interview, or participation in the selection process due to health conditions or disability, please direct your inquiries to [email protected]. Our HR team will review the request and respond accordingly.