HR Operations Officer

ABOUT IQ-EQ

We’re a leading Investor Services group offering end-to-end services in administration, accounting, reporting, regulatory and compliance needs of the investment sector worldwide. 

We employ a global workforce of 5,800+ people across 25 jurisdictions and have assets under administration (AUA) exceeding US$750 billion. We work with 13 of the world’s top 15 private equity firms.

Our services are underpinned by a Group-wide commitment to ESG and best-in-class technology including a global data platform and innovative proprietary tools supported by in-house experts.

Above all, what makes us different is our people. Operating as trusted partners to our clients, we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client understanding. 

We’re driven by our Group purpose, to power people and possibilities.

HR Operations Associate

Responsible for managing end-to-end employee lifecycle processes, maintaining HR systems and data integrity, and providing first-line HR support to employees, ensuring efficient and compliant HR operations that align with company policies and local regulations for the Cluster of engagement.

Responsibilities

• Ownership of employee life-cycle processes for Asia cluster, including but not limited to onboarding, administer staff probation, employee transfer, leave administration, insurance administration, offboarding and etc, and ensuring smooth transitions and compliance with company policies and local regulations.
• Timely update of employee’s record in HRIS and Payroll system.
• Perform monthly data check and ensure consistent as well as accurate data is maintained in both systems.
• Manage first-cut monthly payroll reports for all entities (e.g. Singapore, Hong Kong, and any other locations as assigned); includes timely reporting of social contributions to the relevant authorities.
• Provide first-line HR advice and support to employees on various HR-related matters, escalating complex issues to senior HR team members as necessary.
• Maintenance of employee e-personal files in an accurate and timely manner.
• Administer work pass application, renewal, issuance and cancellation.
• Handle employees’ queries and prepare HR-related letters.
• Assist with the submission of government paid leaves and monthly/quarterly statutory reporting.
• Participate in HR projects and initiatives, contributing to the continuous improvement of HR processes, policies, and practices to enhance operational efficiency and employee experience
• Support HR projects and employee engagement initiatives.
• Provide efficient and timely operational support to any other relevant duties assigned.

Requirements

• Minimum 2 years of relevant experience in HR generalist role
• Minimum bachelor’s degree in business/ human resource management
• Preferably with exposure to support Asia under Shared Service model with payroll experience
• Proficiency in Microsoft Office
• Detail-oriented and ability to handle confidential information
• Excellent international and communication skills
• Able to work independently with minimum supervision

OUR COMMITMENT TO YOU AND THE ENVIRONMENT

As a forward-looking business, sustainability is integral to our strategy and operations. Our sustainability depends on us building and maintaining meaningful, long-term relationships with all our stakeholders – including our employees, clients, and local communities – while also reducing our impact on our natural environment.

There is always more we can, and should do, to improve – whether in relation to our people, our clients, our planet, or our governance. Our ongoing success as a business depends on our sustainability and agility in a changing and challenging global landscape. We’re committed to fostering an inclusive, equitable and diverse culture for our people, led by our Diversity, Equity, and Inclusion steering committee.

Our learning and development programmes and systems enable us to invest in growing our employees’ careers, while our hybrid working approach supports our employees in achieving balance and flexibility while remaining connected to their colleagues. We want to empower our 5,800+ employees - from 94 nationalities, speaking 41 languages across 25 countries - to each achieve their potential. Through IQ-EQ Launchpad we support female managers launching their first fund, in an environment where only 15% of all private equity and venture capital firms are gender balanced.

We’re committed to growing long-term relationships with our clients and supporting them in achieving their objectives. We understand that our client’s sustainability and success leads to our sustainability and success. We’re emotionally invested in our clients right from the beginning.