HR Operations Assistant

About Us

First Circle is a fast-growing, profitable, credit-led SME neobank in the Philippines, backed by shareholders including the World Bank Group (IFC). Thousands of SMEs use our Business Credit Line and Business Bank Accounts to run and grow their businesses. Our product velocity continues to accelerate, with upcoming launches including SME Corporate Cards, Payroll, Invoices, and Solar Financing - redefining the SME neobank category through software, financial products, and exceptional risk models.

Our multi-national team consists of 200+ people from 10+ countries, and our culture is built around ownership, problem-solving, and continuous growth. We combine a collaborative environment with direct, no-politics communication, enabling us to move fast and raise the bar as we scale. This approach supports our compounding growth of 100%+ year on year.

The Role

We are looking for a highly organised and proactive HR Operations Assistant to support our Hong Kong hub. You will be the operational backbone of our People function in HK, working closely with C-Levels and other team members across our global offices in Manila, Singapore, Serbia, and London to keep things running smoothly behind the scenes.

This is a hands-on, detail-oriented role suited to someone who thrives in a fast-paced environment, takes ownership, and isn't afraid to roll up their sleeves for everything from high-priority logistics to day-to-day admin.

What You'll Do

Travel & Logistics

• Book and manage flights, accommodation, and ground transport for employees travelling between our global hubs
• Maintain travel records for financial purposes and ensure bookings align with company travel policies
• Handle last-minute changes and itinerary updates with minimal disruption

Scheduling & Coordination

• Manage calendars and coordinate meetings across multiple time zones for HR and leadership teams
• Organise interviews, team syncs, and cross-hub calls
• Prepare meeting agendas, take notes where required, and track follow-up actions

Candidate Experience

• Serve as the first point of contact for candidates throughout the recruitment process in HK
• Conduct check-ins at key hiring stages to keep candidates informed and engaged
• Coordinate interview logistics, including room bookings, video call setups, and communication with hiring managers

Visa & Immigration

• Support the end-to-end visa and work permit process for employees relocating to or working from the HK hub
• Liaise with immigration consultants, government bodies, and internal stakeholders to ensure timely and compliant processing
• Maintain accurate records of visa statuses, expiry dates, and renewal timelines

Contract & Documentation Processing

• Prepare, issue, and track employment contracts, offer letters, and HR documentation in line with HK employment law
• Manage the full lifecycle of employee documents - from onboarding paperwork through to offboarding
• Ensure all records are accurately filed and up to date in the HR system

Ad Hoc HR Support

• Provide general HR operational support across the HK office and assist other hubs as needed
• Help coordinate HR projects, initiatives, and events as they arise
• Act as a reliable point of contact for employee queries on HR processes and policies

Requirements:
• Hong Kong based with the ability to work from our Sheung Wan office at least 2 days per week
• 1–3 years of experience in an HR, operations, or administrative role; experience in a startup or tech environment is a plus
• Strong organisational skills with exceptional attention to detail
• Comfortable managing multiple priorities simultaneously without dropping the ball
• Excellent written and verbal communication skills in English
• A proactive, positive attitude - you spot problems before they escalate and solve them before anyone has to ask
• Familiarity with HK employment law and visa/immigration processes is preferred
• Proficient in Google Workspace and Workable preferred

Benefits:
• Be part of a mission-driven team building financial infrastructure that genuinely changes lives for Filipino entrepreneurs
• Work at the intersection of a fast-scaling fintech and a truly global team, with exposure to C-Levels
• Autonomy, ownership, and room to grow - we promote from within and invest in our people
• A collaborative, low-ego culture where great ideas are welcomed from anyone
• Competitive compensation and benefits including private medical insurance