HR Operational Excellence Analyst

As a global leader in cybersecurity, CrowdStrike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. Our customers span all industries, and they count on CrowdStrike to keep their businesses running, their communities safe and their lives moving forward. We’re also a mission-driven company. We cultivate a culture that gives every CrowdStriker both the flexibility and autonomy to own their careers. We’re always looking to add talented CrowdStrikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters? The future of cybersecurity starts with you.

About the Role:

We are looking for an experienced HR Operational Excellence Analyst professional to join our team as an individual contributor. In this role, you will own end-to-end process redesign and drive scalable, data-driven improvements across HR operations. You will sit at the intersection of process design, systems thinking, and change management — partnering cross-functionally to eliminate friction, improve service delivery, and build the operational foundation that enables HR to scale effectively.

What You'll Do:

Process & Service Design:

Lead the redesign of cross-functional HR processes to improve scalability, efficiency, and user experience

Own and maintain end-to-end process maps, documentation, and service design decisions — including determining the appropriate delivery channel (automation, self-service, live support, or vendor) based on efficiency, scalability, and user experience

Identify and eliminate friction points across workflows and systems

Knowledge Management:

Improve knowledge effectiveness — including searchability, deflection, and usability — by leveraging data insights and user feedback to drive continuous optimization

Embed knowledge and recommendations directly into service and process design

Requirements & Testing Ownership:

Lead requirements gathering and documentation, translating business needs into clear functional requirements

Define testing strategy, scenarios, and success criteria; lead UAT execution and drive stakeholder alignment

Data & Continuous Improvement

Define and track KPIs including SLA, cycle time, quality, and deflection rates

Drive prioritized, data-driven improvements based on measurable impact and business outcomes

Change & Adoption:

Lead rollout of new processes, ensuring stakeholder alignment, clear communication, and successful adoption across impacted teams

Develop training and enablement materials to support change adoption

What You'll Need:

4–7 years of experience in HR operations or transformation roles

Proven track record of enterprise-level process transformation and governance

Demonstrated experience leading process improvement initiatives with measurable outcomes

Familiarity with Lean/Six Sigma methodologies

Strong end-to-end process redesign skills with a systems thinking mindset

Advanced data analysis skills and experience designing and tracking KPIs

Proven ability to gather requirements, define testing strategies, and lead UAT

Experience leading change management efforts including stakeholder alignment and adoption

Strong stakeholder management skills with the ability to work across multiple functions simultaneously

Well-organized with high attention to detail and the ability to manage complex, cross-functional projects

#LI-PD1

Benefits of Working at CrowdStrike:

Market leader in compensation and equity awards

Comprehensive physical and mental wellness programs

Competitive vacation and holidays for recharge

Paid parental and adoption leaves

Professional development opportunities for all employees regardless of level or role

Employee Networks, geographic neighborhood groups, and volunteer opportunities to build connections

Vibrant office culture with world class amenities

Great Place to Work Certified™ across the globe

CrowdStrike is proud to be an equal opportunity employer. We are committed to fostering a culture of belonging where everyone is valued for who they are and empowered to succeed. We support veterans and individuals with disabilities through our affirmative action program.

CrowdStrike is committed to providing equal employment opportunity for all employees and applicants for employment. The Company does not discriminate in employment opportunities or practices on the basis of race, color, creed, ethnicity, religion, sex (including pregnancy or pregnancy-related medical conditions), sexual orientation, gender identity, marital or family status, veteran status, age, national origin, ancestry, physical disability (including HIV and AIDS), mental disability, medical condition, genetic information, membership or activity in a local human rights commission, status with regard to public assistance, or any other characteristic protected by law. We base all employment decisions-including recruitment, selection, training, compensation, benefits, discipline, promotions, transfers, lay-offs, return from lay-off, terminations and social/recreational programs-on valid job requirements.

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