HR Manager - Serbia

We’re building the future of how the world communicates.

Netcracker, part of NEC Corporation, combines deep telecom industry expertise with cutting-edge cloud-native and AI-powered innovations to enable communications service providers and enterprises to transform their businesses, unlock innovation and create meaningful digital experiences for millions of people around the world.

With more than 30 years of experience, serving over 250 customers in more than 70 locations worldwide, we are the global market leader in telecom software and services.

Join us, and be part of a team that is not just keeping up with the digital future but is leading the way.

Are you someone who enjoys working with next generation technology, interacting with best in class global teams, and working with the largest digital transformations in the world? This opportunity will combine them all while offering a competitive salary and accelerated career growth opportunities.

Join Netcracker Technology to work for a forward-looking software company, offering mission-critical solutions to service providers around the globe. Our comprehensive portfolio of software solutions and professional services enables large-scale digital transformations, unlocking the opportunities of the cloud, analytics, virtualization and 5G mobile networks. With an unbroken service delivery track record of more than 25 years, our unique combination of technology, people and expertise helps companies transform their networks and enable better experiences for their customers.

Position Summary:

The HR People & Culture Manager serves as a trusted advisor to employees and local leadership, supporting a diverse and internationally mobile workforce. In addition to providing expert guidance on Serbian employment law, employee relations, and workplace policies, this role plays a key part in shaping and sustaining a collaborative company culture.

The position partners closely with global HR and local management to ensure consistent application of company standards while addressing local legal and cultural requirements.

Role & Responsibilities:

• Serve as the primary point of contact for employee relations matters, providing guidance on workplace concerns, policy interpretation, and conflict resolution.

• Proactively identify and address employee issues before they escalate, using a solutions-oriented and compliant approach.

• Support managers in handling sensitive employee situations, including performance concerns, workplace conflicts, and conduct-related matters.

• Manage employee relations cases in line with Serbian labor law and company policies, including documentation and escalation when necessary.

Relocated & International Employee Support:

• Act as an HR partner to relocated employees, supporting their integration into the local workforce and addressing employment-related questions.

• Provide guidance on local employment practices, workplace norms, and regulatory requirements relevant to international employees.

• Coordinate with global HR, mobility, and legal teams as needed to ensure consistent and compliant employee support.

• Ensure adherence to Serbian employment laws, labor regulations, and statutory requirements.

• Advise leadership on local HR risks and recommend mitigation strategies.

• Support internal audits, investigations, and regulatory inquiries as needed.

HR Partnership & Continuous Improvement:

• Identify trends in employee concerns and recommend improvements to policies, processes, or communication.

• Serve as a local HR representative in global initiatives, ensuring regional alignment.

• Consistently monitor and stay informed about the dynamics of the local labor market, ensuring a clear understanding of the current trends and salary benchmarks for various job roles.

Team work and Culture:

• Foster a strong and inclusive company culture that supports collaboration, trust, and mutual respect across teams.

• Promote teamwork within a diverse and internationally mobile workforce, encouraging cross-functional and cross-cultural cooperation.

• Plan, coordinate, and support team-building activities and cultural initiatives.

• Support internal communication initiatives that reinforce company values, transparency, and alignment.

Experience and Requirements:

• 7+ years of progressive HR experience, with a strong focus on employee relations and employment law.

• In-depth knowledge of Serbian labor laws and employment regulations.

• Experience supporting internationally relocated or culturally diverse employee populations.

• Demonstrated ability to manage sensitive employee matters with discretion, professionalism, and sound judgment.

• Strong communication skills in both advisory and conflict-resolution contexts.

• Fluency in English required.

Education:

• Bachelor’s degree in related field

#LI-KS1

"All of our job opportunities in Brazil are open to people with disabilities (PWDs)"/ “Todas as nossas oportunidades de vagas no Brasil são abertas a pessoas com deficiência (PCDs)"

Connect with us on LinkedIn and stay up to date on our company news.

#LI-Onsite