HR Junior Service Advisor

Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, deliver digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money.

We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments.

We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries.

This exciting role is an important part of our Global HR people services team. The Junior HR Service Advisor has an important role in delivering excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

The Junior HR Service Advisor serves as the trusted bridge between employees and HR services, ensuring seamless access to guidance while completing critical transactions. Through data-driven insights, and unwavering commitment to service standards, you will transform HR administration from a transactional function into a strategic enabler of success. You will report to the Global People Services Lead.

What You'll Do:

• Respond to employee inquiries, offering guidance on HR policies and procedures, and executing transactions outside the scope of self-service.
• Complete employee requests, including the creation of written documentation to ensure compliance with regional laws and regulatory requirements.
• Participate in the planning, approval, establishment, and administration of HR Shared Services (HRSS) related to recruitment, employee lifecycle processes, records management, and organizational changes.
• Help develop and implement systems and tools that enhance the efficiency and quality of HR administration.
• Follow established process maps and ensure adherence to standardized practices across all HRSS functions.
• Provide regional support to HR departments, contributing to the continuous improvement of administrative processes and service delivery.
• Exceed defined service level agreement (SLA) metrics by delivering accurate and timely services.
• Deliver support across HRSS areas, ensuring alignment with business needs and stakeholder expectations.
• Document all inquiries and transactions using the designated ticketing and case management systems.
• Use data insights to monitor service delivery effectiveness and identify opportunities to enhance employee experience.
• Identify service issues, propose relevant improvements, and help implement changes to improve HRSS operations.
• Manage the end-to-end onboarding process for new hires including background checks, documentation, and communication while ensuring a smooth, supportive experience where customer satisfaction remains the top priority.

What you'll bring:

• University Degree level in Business/HR/Economics;
• Very good written and spoken English;
• Typically: 1-2 years of experience in the HR field;
• Ability to interact and work well with others; open to others' ideas and inputs; work with others to find a mutually agreeable outcome.

You will get:

• Personal Development - career pathway for professional growth supported by learning and development programs and unlimited access to online educational training courses, learning materials and books.
• Work environment - excellent work conditions with friendly environment, recognized strong team spirit, and fun and quality recreation time.
• Social benefit package including life insurance, food vouchers, additional health insurance, monthly flex allowance and internet coverage, corporate discounts, marriage and childbirth / adoption allowance, Multisport card, Sharesave plan, Employee assistance program, а birthday gift and many other benefits!
• Work-life balance - 25 days paid vacation, 1 additional day off for your birthday and extra 3 paid days for participation in Social responsibility event.
• Opportunity for Flexible working hours and Home Office.

 

Experian is an Equal opportunity employer. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability or age. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

 

#LI-Hybrid

This is a hybrid remote/in-office role.

Experian Careers - Creating a better tomorrow together

Find out what its like to work for Experian by clicking here