HR Generalist

Role Overview

The HR Generalist serves as a foundational pillar for the HR department, providing comprehensive support and guidance across the employee lifecycle. This role focuses on maintaining the integrity of company policies, ensuring disciplinary compliance, managing meticulous records, and facilitating seamless onboarding. You will act as a primary point of contact for employee queries and a strategic assistant to the HR Manager in performance and operational initiatives.

Key Responsibilities

1. Policy, Compliance & Employee Relations

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Adherence & Guidance: Support the administration and implementation of HR processes, ensuring all staff adhere to workplace policies and organizational guidelines.

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Disciplinary Support: Conduct thorough pre-investigations into incidents and grievances to identify root causes.

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Documentation: Prepare Notices to Explain (NTE) and related legal/compliance documents for HR Manager endorsement.

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Issue Resolution: Assist in the timely resolution of employee relations challenges and general queries (COEs, employment verifications, etc.).

2. Performance Management & Analytics

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Performance Tracking: Assist the HR Manager in administering the performance management process, including scorecard monitoring and tracking employee initiatives.

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Data Monitoring: Track key HR indicators such as attendance metrics and performance data to support operational goals.

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Reporting: Generate routine and ad-hoc HR-related reports to provide visibility into departmental health.

3. Lifecycle & Records Management

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Onboarding: Lead the onboarding process for both new hires and newly regularized employees to ensure a smooth transition into the company culture.

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Database Integrity: Manage and maintain accurate, up-to-date employee records within the HRIS and physical databases.

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Administrative Support: Handle all internal and external HR matters, ensuring compliance with data privacy and documentation standards.

Qualifications & Skills

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Experience: Proven experience as an HR Generalist or in a similar administrative HR role.

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Knowledge: Strong understanding of labor laws, disciplinary procedures (NTE process), and HR best practices.

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Technical Proficiency: Skilled in HR databases (HRIS) and Microsoft Office Suite (Excel/Reporting).

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Soft Skills: Exceptional interpersonal skills, objective investigative abilities, and a high level of discretion regarding confidential information.

About Bold Business:

Bold Business is a US-based global business process outsourcing (BPO) firm with over 25 years of experience and $7B+ in client engagements. We help fast-growing companies scale through smart talent strategies, automation, and technology-driven solutions.

Bold Business recruiters always use a “@boldbusiness.com” email address and/or from our Applicant Tracking System, Greenhouse. Any variation of this email domain should be considered suspicious. Additionally, Bold Business recruiters and authorized representatives will never request sensitive information in email or via text.