Housing Navigator

WE ARE TITANIUM HEALTHCARE

Titanium is a healthcare company that puts heart and compassion above all else. Millions of Americans just aren’t getting the medical care they need. We’re on a mission to change that. For patients that means exceptional support and better care. For providers it means better support and time to focus on patients, and for partners that means higher quality and lower cost.

Join us in our mission!

POSITION SUMMARY

The Housing Navigator is responsible for providing support and assistance to members and their families experiencing homelessness or at risk of losing their housing.

WHERE YOU’LL WORK

This position is hybrid. Work from home while servicing members in the Los Angeles and Orange County regions. Duties will be a combination of work performed remotely and traveling to conduct in-person member visits. You will have full control over your schedule when meeting members. Housing Navigators are required to travel to their members within their designated areas. You are eligible for mileage reimbursement for the use of your vehicle for business-related travel. Standard business hours are Monday through Friday from 8:30 am to 5:00 pm. 

WHAT YOU’LL DO

Research, establish, and maintain a list of available housing opportunities in the region

Develop relationships with and become knowledgeable about local community resources including transitional housing, shelters, and permanent housing

Develop individualized housing plans and communicate plans and housing opportunities to members

Ensure effective service and all placements are consistent with member care plan

Assist members with the housing search, including applying for apartments, negotiating with potential landlords, and filling out rental applications

Assist members in understanding tenant rights and responsibilities

Assist members with landlord communications by being a mediator if there are disagreements or concerns

Conduct follow-up meetings with members after housing placement to assist with any issues that may have arisen

Maintain accurate documentation of service objectives, outcomes, and other member-related information in appropriate data systems

Participate in collaborative team meetings to provide input, support, brainstorm solutions to common areas of concern, and develop best practices

Understand and abide by all departmental and companywide policies and procedures

Comply with all safety and injury prevention policies and regulations

Utilize the Homeless Management Information System (HMIS) to add members into housing portal

Assist members complete the CES assessments

Assist members in-person with assessments or housing tenancy

Perform other duties as assigned or required per departmental policy

WHO YOU ARE

Fluent in English (written and verbal)

Excellent verbal and written communication skills, including the ability to convey and exchange information in a clear and concise manner

Adequate hearing and vision (with corrective devices if necessary) to conduct assessments and documentation

Ability to identify problems and use logic and related information to develop and implement solutions

Excellent organizational skills and attention to detail

Ability to work independently and carry out assignments to completion within the parameters of established policies and procedures

Ability to communicate clearly in-person, by phone, and electronically

Frequent use of computers, keyboard, and handheld/mobile devices

Competent with computers, email, virtual platforms, and Microsoft Office based programs

Ability to type for extended periods

Must be able to remain in a stationary position

Ability to operate a vehicle and travel to meet with members around the community; attend meetings and events as required or requested

Must be able to move around the office and/or travel throughout community

Work may occur in homes, shelters, outdoor settings, hospitals, or community organizations, which may include exposure to pets, smoke, odors, clutter or unsanitary condition, and varying temperature conditions

Ability to climb stairs or navigate uneven terrain in community and home environments

Ability to lift, carry, push, or pull up to 20–25 pounds (e.g., laptop bag, forms, mobile equipment)

Ability to bend, reach, and conduct in-person visits in non-traditional environments

Commitment to maintaining patient confidentiality and adhering to ethical standards in healthcare practice

Ability to maintain professionalism and safety in diverse environments

WHAT YOU’LL NEED

Associate degree in healthcare or 2+ years of experience in healthcare, social work, public health, physiology, or other related field in lieu of education

Minimum 1+ years of relevant experience in social work, case management, or working with unhoused and unsheltered individuals, families, and veteran programs

Prior experience working with HMIS

Prior experience working in a social service setting with working knowledge of case management systems and planning techniques preferred

Current and valid Driver’s License

Proof of auto insurance

Current BLS certification from the American Heart Association upon start date

Distraction-free home workspace with a secure internet connection

NICE TO HAVES

Bilingual in Spanish a plus

WHAT YOU’LL ENJOY

Make an impact: an organization who cares about its employees, communities, and the future of healthcare

Inclusivity: be a part of a workplace where you not only belong but also can be the best version of yourself

Growth: opportunities to develop and grow your career with us

Community: you are encouraged to have a voice, share your opinions, and have an individual impact on the business

Paid Time Off: 12 holidays and up to 15 days of accrued PTO to rest and recharge plus additional time for sick, jury duty, bereavement, reproductive loss, and therapy

Work Life Balance: enjoy flexibility to maximize your well-being and success with our hybrid work model

Medical, Dental, & Vision Benefits: we cover up to 100% of your premium and 50% of your dependents depending on the plan

Prioritize your mental health with unlimited therapy sessions funded 100% by Titanium Healthcare

Flexible Spending, Health Savings & Dependent Care Accounts

Life/AD&D insurance funded 100% by Titanium Healthcare

Supplemental Short-Term Disability

Employee Assistance Programs

Protect your pet(s) with Pet Insurance

401(k) plan 

EEO Statement

At Titanium Healthcare, our mission is to fearlessly reengineer the way healthcare works to reduce costs, ensure better outcomes, and provide everyone, everywhere, with the kind of compassionate and coordinated care they deserve. We believe that achieving this mission starts with a diverse and inclusive workforce.

Titanium Healthcare is an equal opportunity employer. We are committed to promoting and celebrating all backgrounds and encourage all applicants, regardless of race, religion, gender, sexual orientation, disability, age, marital status, parental status, military or veteran status, or any other legally protected status, to apply. We believe that diversity and inclusion drive innovation and equity in healthcare, enabling us to better serve our communities and make a lasting impact.