Housing Liaison

Job Title: Housing Liaison

Department: Property Management
Reports To: Housing Manager
Location: Calgary - In Person

Job Summary:

The Housing Liaison is a dynamic and unique position within the Property Management Team, offering an exciting opportunity to balance the diverse needs of residents while fostering strong, collaborative relationships with partnering agencies. This role requires a high degree of adaptability, as no two days are alike, and you must be able to manage unexpected tasks, shifting priorities throughout the day. With a heavy administrative workload, success in this position depends on exceptional organizational skills, attention to detail, and the ability to meet tight deadlines. Working with Calgary’s most vulnerable populations requires an empathetic understanding of the barriers individuals and families face to achieving stable housing. The Housing Liaison serves as a relationship builder; educating residents on their tenancy responsibilities, tenant rights, and promoting their success in housing stability through a collaborative effort with our supporting Agency partners.

Key Responsibilities:

 Customer Service and Relationship Management

 Resident Relations: Provide timely, respectful responses to resident inquiries, complaints, or concerns. Conduct unit inspections and appointments with professionalism and courtesy.

 Agency Collaboration: Maintain consistent, open communication with partner agencies to address resident concerns and enhance tenant relations.

 Resident Progress and Recognition: Implement strategies to reward resident milestones and encourage tenancy stability.

Professional Support: Address lease violations with dignity and respect, promoting a positive resident experience.

Resident Education and Engagement: Engage residents in discussions about unit care, the Residential Tenancy Act, house rules, and property management policies. Foster a sense of home for residents through education and encouragement.

Property Administration

 Unit Tours and Lease Documentation: Show vacant units to prospective residents and oversee the signing of leases.

 Document Management: Upload relevant tenancy documents in Yardi, ensuring accuracy and timeliness.

 Move-In and Move-out Inspections: Schedule and perform move-in and move-out inspections, ensuring compliance with the RTA.

 RTDRS Preparation: Assist with preparing tenancy files for Residential Tenancy Dispute Resolution Service (RTDRS) as needed.

 Lease Renewals: Ensure all leases are renewed on time, with unit care as a consideration for renewal eligibility. Conduct additional inspections when needed.

Resident Communications: Prepare necessary notices and correspondence for residents and assist them in completing maintenance requests.

Compliance: Issue required notices and follow up on tenancy conditions or concerns

Inspections and Reporting

Unit Inspections: Conduct quarterly inspections and provide reports on unit conditions to agency partners. Follow up on repair needs and assist tenants in maintaining unit standards.

Maintenance Requests: Initiate maintenance requests based on inspection findings to support tenants' needs. 

Support Plans: Collaborate with partner agencies when residents need additional support; conduct additional inspections as necessary.

Rental Collections and Arrears Reporting

 Payment Collection: Manage overdue rental payments for direct tenancy leases, meeting with residents as necessary to establish payment plans.

 Non-Compliance Notifications: Notify the Housing Manager of any tenancy issues that could affect housing stability.

Administrative Duties

Database Management: Maintain accurate tenant lease information, unit inspection records, and other tenancy documentation in the property management system. Ensure all resident related information is accurate and up to date.

Recordkeeping: Document resident interactions and updates in Yardi, ensuring thorough and timely record maintenance.

Skills and Qualifications

Experience: Minimum 3+ years in progressively responsible, client-facing roles, ideally within non-profit housing. Experience with property management and leasing is an asset.

 Population-Specific Experience: Direct experience working with vulnerable populations.

 Customer Service and Communication: Strong communication skills, relationship-building abilities, and professionalism in resident interactions.

 Knowledge Base: Familiarity with the Alberta Residential Tenancies Act and an understanding of mental health considerations.

Technical Skills: Proficient in MS Outlook, Excel, and Word; familiarity with Yardi software is a plus.

Teamwork and Independence: Ability to work both independently and collaboratively in a team environment, showing flexibility and resourcefulness.

Judgment and Integrity: Demonstrates maturity, discernment, and confidence, especially in challenging situations.

Working Conditions

Travel Requirement: Valid driver’s license and reliable vehicle required.

Performance Standards: Must meet performance standards and comply with all company policies and procedures, both written and verbal.

This role offers a unique opportunity for a compassionate, proactive professional to make a meaningful impact on residents' lives while supporting HomeSpace’s mission to provide stable and affordable housing in Calgary.