Housing Coordinator

Location: San Mateo County, with occasional trips to the regional office in San Francisco.

Salary: $26.44 per hour, non exempt

Organization Overview

Founded in 2004, Brilliant Corners provides innovative housing and housing-related services to California’s most vulnerable individuals, with an emphasis on those transitioning from, or at risk of, homelessness or institutionalization. We develop, own, and manage multi-family supportive housing and licensed residential care homes. We implement a broad array of scattered-site, one-on-one supportive housing, and clinical case management programs through partnerships with developmental services, homeless services, veterans’ services, and health care sectors.

In short, we do good work.

We have offices statewide with a staff of passionate people. While we are growing rapidly, we are also selective: We’re seeking inspired, talented people who want to be effecting profound change and who have fun doing it.

Department Summary

Brilliant Corners partners with Health Plan of San Mateo, San Mateo County, and other community partners to provide person-centered housing services to members of the health plan. Brilliant Corners helps members identify housing opportunities in the community that meet their needs and assist them with the application process. They also assist members with applying for waitlists for rent subsidies and affordable housing. They help members move into housing and provide ongoing support with their tenancy. Brilliant Corners administers rent subsidies to qualified members.

Position Summary

This role will serve as the primary connection between clients, case management staff, service providers, and landlords/property managers. The Housing Coordinator will ensure client well-being and unit habitability by conducting weekly, monthly, and quarterly unit visits at the clients’ residence. This position is responsible for implementing a program that advocates for individuals to obtain community-based housing options with the appropriate service supports to succeed. The Housing Coordinator will be responsible for managing a caseload of 35-45 individuals with frequent and regular travel to client residences, affiliate businesses, community meetings, training workshops, and other events in the San Mateo County.

Position Responsibilities

• Conduct intakes and assessments with clients residing in various types of residency throughout San Mateo County. 

• Work collaboratively with external multi-disciplinary teams of care coordinators, nursing facility staff, home modification vendors, fiscal agencies, and other organizations to arrange community transition activities;

• Assist clients with review and understanding of lease and program agreements;

• Act as single point of contact for property managers and landlords to resolve tenant issues, and maintain regular communication

• Respond to housing and tenant related emergencies during normal business and after hours to include submitting and following-up on tenant maintenance requests;

• Assess need for reasonable accommodations/unit modifications and ADA compliance, and assist program participants through the process to obtaining the request

• Educate landlords, property managers, families, and community members about the housing needs of identified program participants, and provide appropriate advocacy on behalf of our clients

• Research affordable housing options through public housing, nonprofit housing, and other community opportunities within San Mateo County

• Assist in mediation of tenant conflicts and/or other housing-related issues, and expected to handle irritated, belligerent, or upset tenants and/or landlords with calmness, diplomacy, and good social skills

• Assist clients with affordable housing and low-income rental applications

• Maintain Brilliant Corners housing registry database

• Maintain thorough and accurate progress notes, files, and correspondences while maintaining confidentiality of program participants

• Attend meetings as needed

• Other duties related to the specifics of this program, as assigned

Professional Experience

• Knowledge of supportive affordable housing in San Mateo County

• Education and/or training in property management functions, and experience working with people with disabilities, institutionalized, and homeless individuals

• Experience working in a crisis setting and ability to respond appropriately in an emergency

Requirements:
Knowledge, Skills, and Abilities

• Knowledge of Fair Housing Laws and reasonable accommodations 

• Possession of a valid California driver’s license, a clean driving record, and automobile insurance

• Access to adequate transportation

• Basic computer knowledge, MS Word and Excel required 

• Flexibility required regarding scheduling and prioritizing of tasks

• Ability to utilize critical thinking skills in decision-making situations, good organizational and record-keeping skills, and good independent judgment 

• Ability to define problems, collect data, establish facts, and draw valid conclusions

• Ability to work independently 

Core Competencies

• Approachability: Builds trusting relationships by being accessible, understanding, and responsive to others needs to improve services

• Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues and facilitating equitable solutions that respect all parties

• Strategic Agility: Future-oriented, strategically coordinates resources and stakeholders to optimize support, proactively navigating challenges through planning and critical thinking

Organizational Values

• Humanity: Putting people first: We are committed to meeting people where they’re at, honoring their dignity, diversity, and experience.

• Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.

• Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box and challenging the status quo.

Certificates, Licenses, and Registrations

A valid, clean CA driver’s license and a personal insured vehicle are required.

Travel Requirements

This position requires a valid driver's license and may be tasked to drive for the course of business.

Physical Requirements

Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.

Labor Union

This position is part of the OPEIU, LOCAL 30, AFL-CIO, bargaining unit. As a member of the OPEIU, LOCAL 30, AFL-CIO, the incumbent will be subject to the terms and conditions outlined in the collective bargaining agreement

Salary range for this position is $26.44-$27.76 per hour. This position is being offered at $26.44 per hour

Brilliant Corners does not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its activities or operations. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, clients, volunteers, subcontractors, vendors, and clients.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records

Benefits:
• Health Care Plan (Medical, Dental, & Vision)

• Retirement Plan (With 5% Match)
• Life Insurance (Basic, Voluntary and AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long-Term Disability
• Training & Development
• Wellness Resources
• Hybrid Work