Housing Case Worker

ABOUT US

Since 1954, CCI Ottawa has been dedicated to cultivating a vibrant and inclusive city where immigrants and refugees are supported, connected, and empowered. We are a full service settlement agency with multiple departments that offer a wide range of programs and services. Using a client-centered approach, we offer targeted case management. We do needs assessments, support with official documents and paperwork, information and orientation sessions, crisis counselling, housing assistance, translation, language classes, and help navigating public services and agencies such as healthcare, the CRA, Service Ontario, and many others. In addition we offer programs that help newcomers become socially and economically connected, whether through sports, recreation, cultural activities, or job search and networking support. CCI also offers these services in a youth specific context. Finally, CCI Ottawa operates 4 Transitional Housing Sites. Each site provides shelter, food, and wrap around services to support clients as they move into permanent accommodations.

POSITION SUMMARY 

Under the direction of the Program Manager, the Housing Case Worker is responsible to assist clients to obtain/maintain suitable housing, and to avoid homelessness when they are at risk of housing loss.

This position reports to: Program Manager
Employment status: Full time- Contract – March 31, 2027
Hourly rate: $30.69
Deadline date to apply: 5PM EST, May 15, 2026

Open to: Internal/External candidates

Location: 219 Argyle Avenue  

MAIN DUTIES & RESPONSIBILITIES 

Under the direction of the Program Manager, the Housing Case Worker will:

Provide housing case management, needs assessment, supportive counselling, crisis intervention and information and referral services.

Provide short term assistance and/or refer clients to appropriate community services, to prevent housing loss and/or to promote long-term housing retention and stability.

Provide families with assistance to find and secure permanent housing, and to provide follow-up support, including home visits (as needed).

Provide advocacy and mediation support, assist with information and orientation regarding housing rights and responsibilities as well as group workshops.

Assist clients to establish links with appropriate resources including services relating to financial assistance, shelter supports, housing supports, legal referrals, and any community supports that may be available to clients, to assist and promote housing stability.

Assist as needed with the On-site Food Pantry support program.

Keep administrative records of services and activities, input data into agency/program specific databases, including OCMS, HIFIS, as well as complete monthly narrative reports.

Perform other duties as required.

QUALIFICATIONS 

(Education, Knowledge, Experience, Skills) 

The Housing Case Worker understands and supports CCI’s mission and has knowledge in housing services, community and financial supports available in the city of Ottawa.  This position requires strong communications and interpersonal skills, excellent organizational abilities and exceptional cultural competency. The Housing Support Worker must be a self-starter with initiative who enjoys working in a fast-paced environment.

Post secondary education in a related field, or an equivalent combination of education and experience.

Cross-cultural competence and ability to outreach to newcomer communities.

Ability to facilitate workshops and group sessions.

Excellent organizational skills and the ability to set priorities and meet deadlines.

Ability to deal with confidential material and matters.

Excellent interpersonal skills, negotiation and conflict resolution skills.

Ability to communicate effectively both verbally and in writing.

Ability to perform duties independently or with minimal supervision.

Ability to function in a multidisciplinary, culturally diverse workplace.

Fluency in oral and written English is required. Fluency in French is a strong asset.

Proficiency with personal computer applications including Microsoft Office Suite.

Familiarity with professional office systems and procedures.

Please submit resume and cover letter no later than Deadline date to apply: May 15, 2026 at 5 pm. Applications will only be accepted electronically. Only candidates selected for an interview will be contacted.

All internal applicants must inform their supervisor of their intention to apply for the position.

The Catholic Centre for Immigrants (CCI) is committed to being an equal opportunity employer.  Please advise in advance if you require any accommodation during the application or selection process. CCI is committed to employment equity and encourages candidates to self-identify as visible minorities; people from culturally diverse backgrounds; people of all gender identities and sexual orientations; Indigenous peoples; and persons with disabilities.