Housing Case Manager (Rohingya)

Position:
Housing Case Manager (Rohingya)

Program:
Resettlement Assistance Program (RAP)

Schedule: In-office position at 35 hours per week, starting April 15, 2026 until March 31, 2027

Location:
Vancouver and Surrey

Posting Date: March 25, 2026

Closing Date: April 5, 2026

Why Choose Us!

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations. 

Summary

Provide in-office assistance to GARs (Government Assisted Refugees) staying in temporary accommodation (Welcome Centre or commercial) in their search for long-term rental housing within Metro Vancouver.

How You Will Make a Difference

Coordinate and monitor the search for housing of all GAR units (family) during their initial stay in temporary accommodation (Welcome Centre or commercial). Keep Welcome Centre or Temporary Accommodations Coordinator and RAP Case Manager informed of “housing search status” of GAR units. Inform Manager, RAP Accommodations of any issues with the housing search which might result in longer stays in temporary accommodations (target is 21 days). 

Provide general information on Greater Vancouver rental market to GAR clients during temporary accommodation (Welcome Centre or commercial) through group orientations, and individualized assistance, based on clients’ preferences, budget, and special needs.

Provide a minimum of one housing option to GAR clients who need support in finding housing. Makes initial contact with landlord/building manager to get appropriate information (rental cost, superficies, etc.) and arranges for a visit.

Accompany GAR clients on housing visits as needed or arrange for a volunteer to accompany the client.

Liaise with landlords and building managers to facilitate renting opportunities for future clients.

Assist clients in ordering furniture and household goods, including delivery to clients’ new permanent address and follow-up on delivery related issues.

Order utilities, such as phone/cable/internet packages, gas and hydro, based on clients’ needs and preferences.

Prepare and submit required IRCC forms (e.g. rental information form) and applications to BC Housing.

Enter all data into NewTrack in a timely manner.

Position is anticipated to deliver services in-person at an ISSofBC office or designated temporary accommodation locations (e.g. hotels).

Performs other related duties as required.

What You Bring

Diploma in social services or other related field and Minimum of one (1) year recent, related experience in settlement services, OR an equivalent combination of education, training and experience.

Fluency is a second language, particularly Rohingyan.

Demonstrated effective communication in both written and oral English.

Ability to communicate effectively in both written and oral English at all levels of the organization.

Demonstrated ability to work efficiently under pressure and time constraints and to deal with high-need clients and urgent situations.

Demonstrated cultural competency and commitment to working effectively with diverse populations.

Possession of and the ability to maintain a clear provincial Criminal Record Check.

Position Competencies

Communication: Able to convey timely accurate information clearly and appropriately to different audiences while actively listening and responding.

Ethics and Integrity: Consistently makes decisions with integrity and builds trust through transparency, fairness and accountability.

Service to Clients and Others: Proactively deliver high-quality service, understanding and responding effectively to the needs of others while maintaining positive relationships.

Problem Solving: Analyzes issues, considers alternatives, and demonstrates effective decision-making skills to deliver innovative, impactful results.

Functional Knowledge: Demonstrate deep expertise to solve complex problems and drive initiatives effectively.

Core Organization Competencies

Delivering Results: Consistently achieve results by setting clear goals, prioritizing effectively, and following through with high-quality outcomes.

Values Alignment: Demonstrates and promotes organizational values through daily actions and decision-making, fostering a positive and inclusive work environment.

Valuing Diversity: Actively contributes to creating an environment where people from diverse backgrounds and abilities have equal access to services and resources

ISSofBC Value Proposition

Expected Hiring Salary: $24.62-27.91 per hour.

Dependent on education, training, experience, and internal equity. Wage grids are reviewed annually. We are a proud and certified Living Wage BC Employer. Our current total compensation package continues to meet the requirements of living wages in BC to support our employees.

105 hours of vacation and 35 hours of personal leave.

Extended health and dental benefits.

Employee and Family Assistance Program (EFAP).

Employer RRSP contribution at 3% with no required employee contribution. Optional employee RRSP contribution at 1-5% with employer contribution up to 5%.

Inclusive culture and supportive workplace with opportunity for innovation and development.

Values-based organization with collaborative peers with a wide range of backgrounds and talents.

We acknowledge Indigenous Peoples on whose territories we are privileged to work, welcome and support newcomers, including immigrants, refugees and students. We honour the Nations who have always cared for these lands, waters, and air. In line with ISSofBC's commitment to equity, we promote inclusive employment opportunities for women, Indigenous Peoples, people with disabilities, persons of diverse sexual orientations, gender identities or expressions (2SLGBTQI+), and racialized individuals. Guided by our values of Purpose, Improvement, Belonging, and being Genuine, we strive to create a collaborative environment where diverse perspectives and unique strengths are celebrated.

If You are Passionate about Making a Difference, Apply Now!