Housing Administration Worker

The Housing Administration Worker provides administrative support to the Supportive Housing program with units in Northumberland, Peterborough, and Kawartha Lakes. This position provides service (in partnership with other support workers) to address issues in the home that may put a client’s housing at risk through hands on work or proactive education.  The Housing Administration carries out duties as a member of an inter-disciplinary mental health team, including Community Support Workers, Mental Health Housing Workers, Maintenance and Cleaning staff, and community partners.  The Housing Administration Worker provides individualized support to clients in both their homes and in the community to ensure and strengthen housing stability.

Location: Peterborough

Status: Full-time Temporary (6 months)
Posting# HAW-FTT-02-26

Wage: $29.39 to $30.74 per hour

Application Deadline:  12:00 Noon on March 10, 2026

Key Responsibilities

1. Housing Administration

Maintain client/tenant information and statistics, financial information (rents, arrears), important dates (move in/out, transfer)

Set up new clients/tenants, signing leases, referral agreements and other documents

Manage key system for all units

Arrange for rent payment & process, with landlords and finance department

Calculate rents, manually and using other tools available

Monitor and manage annual income reviews and the tenant list

Follow up on housing related issues including liaising with landlords, tenants, community partners, and internal departments

Function as the landlord agent to follow up on tenant issues and to ensure safety and security of buildings and occupants

Provide administrative support to the Tenant Selection Committee

Prepare Landlord and Tenant Board (L.T.B.) notices as needed. Attend L.T.B. hearings as necessary in an informational capacity or as a C.M.H.A. representative (may also attend with legal representation)

Preparation and maintenance of financial documents (cheque requests, new units, last month’s rent, notice of rent change forms, utility costs, etc.)

Monitor and follow-up on rent and damage arrears

2. Leases and Properties

Present and explain Supportive Housing Program to private landlords

Research, inspect, select and negotiate terms for new units as necessary

Negotiate leases and occupancy agreements including referral and head lease agreements

Participate in planning for and implementation of pre-lease, annual and ongoing unit inspections

Make recommendations regarding rent supplement agreements as needed

3. Landlord and Tenant Support

Assist clients/landlords/support workers to address housing issues related to bricks and mortar, rent payment and the residential tenancy act

Coordinate between internal departments/programs and external partners to optimize communication and service.

Support move in process from tenant approval to move in

Work and negotiate with income sources (O.D.S.P./O.W.) to address issues related to rent payment and tenancy.

Collaborate with Maintenance Supervisor to organize unit repairs as needed

Provide support and information to landlords as necessary following P.H.I.P.A. guidelines

Work collaboratively with all parties to preserve tenant housing and use creative approaches to accommodate tenant needs.

Respond to tenant and landlord requests in a timely manner

Initiate and/or attend case conferences as necessary

Assist clients with connecting to appropriate supports as required

 
4. Documentation

Ensure all client documentation is accurately recorded in a timely manner in accordance with agency policy, including C.R.M.S. progress notes, communication binders, safety reports etc.

Prepare lease and tenancy agreements for Senior Manager/Director approval

Complete administrative tasks including time sheets, expense reports, vacation requests etc.

5. Performance Management and Professional Development

Participate cooperatively in the agency performance management process/system

Stay current on relevant legislation and best practices, current research, policies and procedures

Participate in ongoing professional development and mandatory training

Actively engage and participate in supervisory process

6. Health and Safety – Worker Responsibilities

Work in compliance with the Occupational Health and Safety Act, applicable regulations and all organizational health and safety requirements and procedures to ensure the health and safety of clients, staff/colleagues, volunteers and students

7. Client Safety

Adhere to C.M.H.A. H.K.P.R. client safety programs including program policies as well as infection control and prevention procedures.  In partnership with clients, family members, and fellow staff, maintain open lines of communication to assist the organization in identifying and achieving quality outcomes for client safety.  Report client safety incidents and suggested improvements to supervisor or delegate.

8. Quality Assurance Measures

Work in compliance with Quality Assurance Measures as outlined in Reg. 299/10 of the “Services and Supports to Promote Social Inclusion of Persons with a Developmental Disability Act, 2008”

Work in compliance with all C.M.H.A. H.K.P.R. Quality Assurance Measures policies and procedures

9. Other Duties as Assigned

Attend, participate in team/staff meetings, and all-staff meetings as required

Participate in agency quality improvement activities, e.g. accreditation projects, committees, special events, etc.

Participate in quality improvement activities at the team/program level

Participate in external committees as required

Duties may change from time to time

Requirements of the Position

A. Education and Training

Successful completion of post-secondary education (diploma or degree) in the Social/Health Science or Human Service disciplines, Business Administration or Property Management, social health sciences.

We recognize that mandatory training before hire is an asset, however, successful completion of the training applicable to this role shall be a requirement for continued employment in this position:

Health and Safety Training (including but not limited to the following):

Workplace Hazardous Materials Information System (W.H.M.I.S. 2015)

Infection, Prevention & Control

Workplace Violence

Accessibility for Ontarians with Disabilities Act

Applied Suicide Intervention Skills Training (A.S.I.S.T.)

Verbal Intervention Training

Ontario Common Assessment of Need (O.C.A.N).

Client Record Management System (C.R.M.S.)

First Aid/C.P.R. 

Assets with regard to this position

Formal education in Motivation Interviewing, Cognitive Behavioural Therapy, Dialectical Behavioural Therapy, Trauma Informed and Concurrent Disorders is preferred

Experience in the delivery of community support to individuals with mental health, addictions, and/or dual diagnosis

Previous paralegal experience

Crisis intervention experience

Teaching experience – guiding, coaching, leading, explaining, demonstrating

B. Related and Relevant Experience

Mandatory Experience

Minimum of three (3) years of experience within a not-for-profit agency, or organization responsible for the delivery of supportive housing

Demonstrated knowledge of the relevant legislation pertaining to supportive housing and landlord and tenant rights and responsibilitie

Demonstrated ability to maintain a professional attitude, rational detachment and a problem-solving approach while working with sometimes challenging clients and in stressful situations

Excellent organizational skills: demonstrated ability to self-manage time and multiple tasks

Superior skills in communication, advocacy on behalf of clients, collaboration with inter-professional teams, consultation with professional colleagues

Solid clinical and therapeutic assessment and intervention skills

Proven ability to work independently without immediate access to a supervisor and demonstrate sound clinical judgment with respect to complex client situations

Excellent interpersonal skills, flexible, and works effectively at an individual, program and system level

Demonstrated ability to work in clients’ living and social environments

Strong oral and written communication skills

Demonstrated ability to follow complex routines to minimize risk

Demonstrated ability to teach, guide, coach, lead, explain and demonstrate activities of daily living

Demonstrated ability to manage challenging behavior

Demonstrated ability to work as part of a multi-disciplinary team

Preferred Experience

Experience and knowledge or working in a residential setting is preferred

Knowledge of community resources

Knowledge of psychiatric medications

Experience in computerized documentation methods

Intermediate to advanced minus French proficiency

Lived expertise with a mental health concern or addiction, either personally or with a family member is an asset

C. Competencies

Refer to C.M.H.A. H.K.P.R Competency Matrix

D. Other

Valid driver’s license

Automobile in good repair and insurance coverage as required by agency policy

Satisfactory police records search

Satisfactory references

Intermediate to advanced minus proficiency in French

Lived expertise with a mental health concern or addiction, either personally or with a family member is an asset

Proof of receipt of full COVID-19 vaccine

Ability to work remotely, for example from home, as required.

Requirement to have reliable home internet service and the technology to complete work from a remote location, for example computer/laptop, telephone, etc.

E. Working Conditions

Work primarily in office setting with flexible arrangements possible

When necessary, work on-site in a residential home setting, in the community

Work directly with individuals with a with serious mental illness and/or dual diagnosis and/or addictions

who are experiencing emotional and/or mental health issues and are working towards recovery

may be experiencing crisis instability and various levels of functioning

may be experiencing poverty

Primary business hours with flexible hours pending client programming needs

Transport clients in personal vehicle, as required

Work in a remote environment, such as a personal home, as required