Housing Access Voucher Program (HAVP) Coordinator for the Division of Tenant & Owner Resources

About the Agency:

The New York City Department of Housing Preservation (HPD) promotes quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

- We maintain building and resident safety and health

- We create opportunities for New Yorkers through housing affordability

- We engage New Yorkers to build and sustain neighborhood strength and diversity.

Your Team:

The mission of the Office of Housing Access and Stability (HAS) is to ensure fair, efficient, and transparent access to affordable housing. HAS provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. HAS is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings. HAS consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation.

The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP) and HOME Tenant-Based Rental Assistance (HOME TBRA).

Your Impact:

The Housing Access Voucher Program (HAVP) is a statewide rental subsidy program that supports low-income families and individuals who are homeless, facing eviction, or are at imminent risk of losing their housing due to domestic violence or hazardous living conditions. The program would be available to New Yorkers who may be ineligible for local or federal rental assistance programs. HAVP would help low-income New Yorkers achieve stability and retain permanent housing by subsidizing their rent: tenants would contribute 30% of their income, and the program covers the remaining cost. Through this support, HAVP provides a critical pathway out of homelessness and protects tenants at immediate risk of displacement.

Coordinators in the Division of Tenant and Owner Resources report directly to the Director or the Deputy Director of the program. They plan, implement, coordinate, monitor and evaluate programs and events which provide essential services to rental subsidy participants in the communities served. Coordinators also supervise staff, handle disciplinary matters and guide the work of their team, run reports to track productivity and efficiency, and meet with landlords, tenants, and other stakeholders. Coordinators work closely with the unit’s Project Managers, Team Leaders and Case Managers to complete special projects and assignments, and they communicate policies and regulations to the public and our partners as needed. Coordinators must obtain and process client information and transactions in compliance with the policies and requirements of the New York State Housing Trust Fund Corporation (HTFC).

Your Role:

- Be able to work independently and manage own workload.

- Train, manage and ensure that staff is working within federal regulatory and local policy guidelines.

- Responsible for public communication, ensuring that accurate information is relayed to landlords, tenants and general public as well as community leaders and other governmental entities.

- Supervise staff, approve timesheets, perform periodic performance appraisals, provide ongoing feedback as as review and approve disciplinary actions against staff in accordance with HPD’s established policies and procedures.

- Respond to inquiries timely; and working with the senior management team to implement and maintain best practice operations

- Review various types of financial documents.

- Attend meetings, conferences and trainings as required. May represent the Division at community events and workshops.

- Have full understanding of the various steps of the HAVP programs’ tasks including, but not limited to: application screenings, eligibility determinations, preparation of Housing Assistance Payment (HAP) contracts, client briefings, rent calculations, filed preparation, annual and interim reexaminations, client transfers, data entry of required information into data systems.

- Work on special projects and initiatives as determined by management.

- May be required to work evenings and weekends.

Preferred skills

- Excellent communication skills (both written and oral)

- Computer knowledge (Word, Excel and Access)

- Strong analytical and interpersonal Skill

- Strong organizational Skills

- Knowledge of rental subsidies preferred

- Bilingual a plus

- Supervisory experience

COMMUNITY COORDINATOR - 56058

1. A baccalaureate degree from an accredited college and two years of experience in community work or community centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.