Housing Access Voucher Program (HAVP) Case Manager for the Division of Tenant and Owner Resources

About HPD, the Office of Housing Access and Stability:

The New York City Department of Housing Preservation and Development (HPD) is the nation’s largest municipal housing preservation and development agency. Its mission is to promote quality and affordability in the city's housing, and diversity and strength in the city’s neighborhoods because every New Yorker deserves a safe, affordable place to live in a neighborhood they love.

HPD is entrusted with fulfilling these objectives through the goals and strategies of Housing Our Neighbors: A Blueprint for Housing and Homelessness, Mayor Adams’ comprehensive housing framework. HPD is committed to reducing administrative and regulatory barriers and make investments to tackle New York City’s complex housing crisis, by addressing homelessness and housing instability, promoting economic stability and mobility, increasing homeownership opportunities, improving health and safety, and increasing opportunities for equitable growth.
Your Team:

The Office of Housing Access and Stability (“HAS”) consists of the divisions of Housing Opportunity, Tenant and Owner Resources, Housing Stability, Budget and Program Operations, and Program Policy and Innovation. The mission of the office is to ensure fair, efficient, and transparent access to affordable housing. The Office provides subsidies, placement services, and tools that connect New Yorkers to affordable housing and ensures vulnerable households in subsidized housing have the support they need to be safely housed. Housing Access is committed to expanding housing choices, affirmatively furthering fair housing, and stabilizing the financial health of buildings.

The Division of Tenant and Owner Resources (DTOR), within HAS, is responsible for the administration of rental subsidy programs that serves over 45,000 households and 9,000 landlords in all five boroughs. These programs include the Housing Choice Voucher (HCV), Project Based Voucher (PBV), Moderate Rehab Section 8, Moderate Rehab Single Room Occupancy (SRO), and Continuum of Care (CoC)/Shelter Plus Care (SPC), NYC 15/15, Housing Access Voucher Program (HAVP) and HOME Tenant-Based Rental Assistance (HOME TBRA).

Your Impact:

The Housing Access Voucher Program (HAVP) is a statewide rental subsidy program that supports low-income families and individuals who are homeless, facing eviction, or are at imminent risk of losing their housing due to domestic violence or hazardous living conditions. The program would be available to New Yorkers who may be ineligible for local or federal rental assistance programs. HAVP would help low-income New Yorkers achieve stability and retain permanent housing by subsidizing their rent: tenants would contribute 30% of their income, and the program covers the remaining cost. Through this support, HAVP provides a critical pathway out of homelessness and protects tenants at immediate risk of displacement.

Your Role:

Case Managers in the Division of Tenant and Owner Resources are responsible for providing case management services that support and expedite the issuance of HAVP vouchers to HPD clients. These services may include meeting with groups on-site, attending workshops, and participating in community events. Case Managers are also expected to engage in activities that build relationships with landlords and encourage participation in the HAVP Program. Additionally, Case Managers will ensure that HAVP cases are properly screened, fully documented, and are compliant with the policies and requirements established by the New York State Housing Trust Fund Corporation (HTFC).

Key Responsibilities:

- Manage a caseload of assisted or applicant households
- Initial voucher application screening
- Determination and verification of eligibility
- Client briefings (internal and external meetings)
- Prepare and send appropriate correspondence, track responses
- Document case files and electronic records, file preparation
- Rent calculations
- Review of yearly recertification’s of household composition and income/asset information
- Demonstrate ability to manage multiple cases while prioritizing cases for processing
- Attend mandatory trainings

Preferred skills

- Excellent Communication Skills (both orally and in writing)
- Strong Customer Service Focus
- Computer Proficiency
- Bilingual a Plus
- Rental Subsidy experience a Plus

COMMUNITY ASSOCIATE - 56057

Qualification Requirements
1. High school graduation or equivalent and three years of experience in community work or community centered activities in an area related to duties described above; or
2. Education and/or experience which is equivalent to "1" above.

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.